Business: When Nitty-Gritty Detail Is Critical To Business Success

When Nitty-Gritty Detail Is Critical To Business Success

Written by Noel Peebles

Continued from page 1

So, getting repparttar details right is important, but surprisingly enough, repparttar 106395 opposite is also true. By focusing too much on detail, it’s easy to get bogged down in specifics and lose sight of repparttar 106396 bigger picture. I have seen many a success turn to failure for exactly that reason. It’s when repparttar 106397 thought, which should be trained on big things, is diverted to attend to repparttar 106398 detail of little things.

The fact remains, that too much attention to details can kill initiative and redirect repparttar 106399 focus away from important goals. However in saying that, most successful entrepreneurs do understand repparttar 106400 importance of getting details right. Even if they don’t handle repparttar 106401 details themselves, they don’t ignore them. In all likelihood, many entrepreneurs will have learnt that lesson repparttar 106402 hard way.

So, success doesn’t necessarily go to repparttar 106403 person who never makes a mistake. The fact is; those people tend to avoid risks at any cost. Rather, success tends to shine on those who recognize that life is basically a game of percentages. It isn't repparttar 106404 making of mistakes that's so critical. What’s really important is fixing them when they do happen, without losing site of objectives and goals.

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Get Your 100% FREE mini-course "17 Powerful Secrets That Have Made Business Owners Into Millionaires." 100% FREE! Simply send a blank email to: instantsellbusiness@ReportsNetwork.com

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Noel Peebles runs his own direct marketing and internet company, supplying marketing and management solutions for small businesses.

Setting Non-Negotiable Staff Standards

Written by Noel Peebles

Continued from page 1
I’ll give you yet another example. As anyone in retailing will know, meeting and greeting customers is critical. If you ask, “can I help you”, repparttar

inevitable response is “no thank you, I’m just looking.” So why ask a question that you know will get a predictably negative response. The answer is you shouldn’t! So, one of my non-negotiable standards was that staff members never, never, ever asked, “can I help you.” Instead staff members were given intensive training on exactly how to meet and greet customers. They were given lots of ideas and repparttar 106394

flexibility to inject their own personality into what they said. When greeting a customer, staff members were encouraged to begin by talking about anything except making a sale. They could comment on repparttar 106395

weather, something happening outside repparttar 106396

store,

fashionable coat repparttar 106398

customer was wearing… anything except making a sale. The reason for this was simple. The first objective was to always try to relax repparttar 106399

customer before attempting to make a sale. So “can I help you” was a definite “NO-NO”. I believe that, in setting non-negotiable standards, it is important to put repparttar 106400

policies in writing. Although verbal instruction will be necessary on occasion, it is much easier to hold people accountable for something that is written. Finally, it is really important to ensure that employees know and fully understand repparttar 106401

meaning of repparttar 106402

non-negotiable standards. They need to be thoroughly trained on what’s required, or how to do repparttar 106403

particular task. I’m a strong believer in asking people “do you understand” and in some cases following up with “show me.” This way there can be no misunderstanding as to exactly what’s required. Although setting non-negotiable standards might sound very disciplined, it is really about running a business at maximum efficiency. And, in no way should that stop everyone from having a lot of fun. Besides, most employees will try hard to please... and they have a right to know what’s required of them and their boundaries. © Noel Peebles. Market Leaders Limited. http://www.instantsellbusiness.com http://www.instantsellhome.com

NOTE: The following information must be included if you reprint this article:

*********************************************

Get Your 100% FREE mini-course "17 Powerful Secrets That Have Made Business Owners Into Millionaires." 100% FREE! Simply send a blank email to: instantsellbusiness@ReportsNetwork.com ********************************************

Noel Peebles runs his own direct marketing and internet company, supplying marketing and management solutions for small businesses.

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