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So, while you do feel angry, there’s a huge component there that’s related to your internal state. Another day, another time you’d be far less angered.
Self-Awareness
Self-awareness is
cornerstone of Emotional Intelligence. Without it, you can’t understand other people. Learning how you work, and why, allows you to perceive how this might be operating in other people. This is important because they, like you, have trouble expressing their emotions.
While
other party may not be perceptive enough to acknowledge they’re having a bad day, or are too tired to communicate well or connect, or may not want to admit this, considering it either a weakness or irrelevant, you’ll have
information. This allows you to avoid provoking someone in such a state, to save your discussion for a better time, to soothe
other person, or to avoid them at this time.
Empathy
When you know your own feelings well, and how they’re expressed, you can more quickly pick up on what’s going on with others.
Our emotions guide us if we pay attention to them. From our emotions we learn what’s good and what’s bad, what we want to be around and what we don’t, what’s going to feel good and what isn’t.
Emotions are also contagious. Self-awareness and empathy allow us to keep good boundaries. When you can sense
other person’s brain has turned to mush, or is about to, then you have good information!
How can you tell? The same way you’ve learned to tell what’s going on with yourself. When we get angry, there are usually visible external signs. The same as go on with you. A flushing face, pounding fist, tapping fingers, bouncing leg, crossed arms, pouting face, eyes turned to slits. Know your own and you’ll recognize them in others.
There are many nonverbal signals to any emotional state that you can become more aware of. 90% of all communication is nonverbal, and
emotions are expressed more compellingly through nonverbal means. That’s because they are less under out control.
Even
most controlled person will have trouble controlling
expansion or contraction of their pupils, and certain other physical manifestations of emotions can’t be controlled at all.
We generally don’t make mindful choices about gestures and expression, because we’re too busy talking to notice or care.
However, we can learn to read them in others, and generally we do. This is how we come to know our loved ones so well, and know what that tilt of
head means, that little smile, that certain hand gesture.
To Connect, Not to Manipulate
Learning to understand other people better is about learning to communicate, cooperate, and connect. We’re all after something in our interchanges. At work, for instance, we may be working on a joint project that needs to happen. With good boundaries on both sides, we can suggest and influence, understand ourselves and others better, and accomplish more positive outcomes.

©Susan Dunn, MA, Emotional Intelligence Coach, http://www.susandunn.cc . Coaching, Internet courses and ebooks around emotional intelligence for career, relationships, transitions, resilience, leadership, personal and professional development. Susan is the author of “How to Live Your Live with Emotional Intelligence - http://www.webstrategies.cc/ebooklibrary.html . Mailto:sdunn@susandunn.cc for FREE ezine.