Whatever Happened To Customer 'Service'?

Written by Lorraine Pirihi


Continued from page 1

The assistant then relayed to me that "we are not accepting trade dollars atrepparttar moment, but we have good deals for cash". She remained seated all that time. I didn't answer and walked straight outrepparttar 104100 front door with my cash sitting in my purse. No matter how good their "cash" deals were going to be, if I was going to spend my hard-earned money anywhere, it definitely would not be with them!

The 'Colour- blind to service' Copy Centre I had spent thousands of dollars with a printing company over a couple of years. A couple of times I was told by one ofrepparttar 104101 staff, when they've been snowed under "Mary's too busy to speak with you atrepparttar 104102 moment, I'll have to get her to call you back when she's got more time". Needless to say I didn't remain with them.

The 'Can't do that' Café We went to a local café which we hadn't been to for a while and I was told byrepparttar 104103 waiter that "no, we can't do that". I wanted a particular type of sandwich which wasn't onrepparttar 104104 set menu. I informedrepparttar 104105 abrasive young waiter that "yes, you can". That got him scared andrepparttar 104106 order I wanted turned up within 5 minutes.

Are Customers Important to Business? Of course they are. No customers, no business. Yet why are businesses deliberately driving customers away? It's ridiculous isn't it?



Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life. www.office-organiser.com.au


Joint Commission Resources selects trak upgrade for its membership and meeting planning software

Written by gomembers, Inc.


Continued from page 1

gomembers' membership, meeting, event planning and related solutions are used to improve operating efficiencies, enhance member services and enable interaction with and between members. Meeting and convention planning software products enable customers to coordinate virtually all ofrepparttar required functions for complete event management. All gomembers’ products are built usingrepparttar 104099 latest technology including Microsoft’s .NET framework.

gomembers sells its solutions through a direct sales force and provides a wide range of customizations, training and support service to their customers.



None


    <Back to Page 1
 
ImproveHomeLife.com © 2005
Terms of Use