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The assistant then relayed to me that "we are not accepting trade dollars at
moment, but we have good deals for cash". She remained seated all that time. I didn't answer and walked straight out
front door with my cash sitting in my purse. No matter how good their "cash" deals were going to be, if I was going to spend my hard-earned money anywhere, it definitely would not be with them!
The 'Colour- blind to service' Copy Centre I had spent thousands of dollars with a printing company over a couple of years. A couple of times I was told by one of
staff, when they've been snowed under "Mary's too busy to speak with you at
moment, I'll have to get her to call you back when she's got more time". Needless to say I didn't remain with them.
The 'Can't do that' Café We went to a local café which we hadn't been to for a while and I was told by
waiter that "no, we can't do that". I wanted a particular type of sandwich which wasn't on
set menu. I informed
abrasive young waiter that "yes, you can". That got him scared and
order I wanted turned up within 5 minutes.
Are Customers Important to Business? Of course they are. No customers, no business. Yet why are businesses deliberately driving customers away? It's ridiculous isn't it?

Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life. www.office-organiser.com.au