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Once you collect these data, you’re ready to establish your public relations goal. For example, torpedo those false assumptions, turn those misconceptions around, or correct that unfortunate inaccuracy.
The goal by itself is not much use without a strategy to show you how to reach it. As luck would have it, there are just three strategies available in
perception and opinion game: create perception/opinion where there simply isn’t any, change
existing perception, or reinforce it. Makes things simple, but be sure
strategy you select is an obvious fit with your new goal.
The meat on this bone is
actual message you will prepare should
perceptions you discovered require some alteration. This is not a simple writing job and
very best writing talent on your PR team will be required. The message must be both persuasive AND compelling. It must be very clear as to what is being corrected and why. Factual support, of course, must be above challenge if your message is to be believable as it works to alter perception in your direction.
And now to
easy part of this public relations problem solving sequence – getting that message to
right eyes and ears among
members of your target audience. The main limiting factor will be
size of your budget since there are dozens of communications tactics available to carry that message. They range from emails, speeches and private meetings to newsletters, media interviews, brochures and group briefings. Just be sure
tactics you decide to go with demonstrate that they can reach
same kind of folks that populate your target audience.
You’ll be best equipped to answer queries about program progress after you and your PR team again interact with those target audience members asking
same questions used in
initial perception monitoring session. Big difference in
two sessions? This time, all hands will be alert to any signs that
negative perception has actually been altered.
Want things to move faster? Add more communications tactics, increase their frequencies and take another look at your message to be certain it's really persuasive and compelling.
The good news is, when managers play
PR card, they concentrate on persuading their most important external stakeholders to their way of thinking. And then moving those target audience members to take actions that lead to
managers on-the-job success.
end

Bob Kelly counsels, writes and speaks to managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com