What is a Customer Service Record or "CSR"?

Written by Robert Potter


Continued from page 1

A typical CSR is divided into four sections: The Header Record Section,repparttar List Section,repparttar 133541 Bill Section, andrepparttar 133542 S&E Section. Below you'll find a summary of what each section contains.

The Header Record Section

This Header Record section is found atrepparttar 133543 top ofrepparttar 133544 CSR, and details information aboutrepparttar 133545 CSR andrepparttar 133546 account itself. While CSR's do not always contain identical information, generallyrepparttar 133547 header section will include:repparttar 133548 print date, billing period, directory, class of service (business or residential), customer identification code, account number, USOC code and quantity of service items, description of service, unit rate, total monthly charge, and tax. The following two sections ofrepparttar 133549 CSR contain important information about your company.

The List Section

The List section identifies whether or notrepparttar 133550 account is listed inrepparttar 133551 white pages ofrepparttar 133552 telephone directory, as well as howrepparttar 133553 listing reads. Ironically, there is an extra charge for non-published listings, unless there is already another account listed atrepparttar 133554 same service address. The code NLST indicates that it is NOT listed inrepparttar 133555 the telephone directory although it still may be listed with directory assistance operators. SIC definesrepparttar 133556 service industry for proper Yellow Pages headings.

The Bill Section

The bill section ofrepparttar 133557 CSR includes: bill name (BN1), bill address (BA) and tax area (TAR) forrepparttar 133558 account. The billing address is oftentimes different fromrepparttar 133559 bill name.

The Service and Equipment Section

This section isrepparttar 133560 most important part ofrepparttar 133561 CSR. Since this area lists all charges associated with each phone line,repparttar 133562 bill section is alsorepparttar 133563 area where USOC and nomenclature translations are necessary, in order to identifyrepparttar 133564 exact line items. It is this area ofrepparttar 133565 CSR where you will spendrepparttar 133566 bulk of your auditing time. Obtaining and reviewing CSR's is an important part ofrepparttar 133567 telecom auditing process. A thorough job can be a time consuming and tedious, butrepparttar 133568 cost savings and increased efficiency is well worthrepparttar 133569 time and effort.



Robert Potter is Vice-President and senior consultant of TelCon Associates, a 30 year old telecom consulting and management firm. TelCon Associates helps companies gain control and reduce telecom/IT spending through a guaranteed cost-reduction consulting process.


A Mass Customization Revolution

Written by Patrick Momany


Continued from page 1

What does this mean?

In what other business can you invest in a piece of equipment to produce such a variety of different products? Products can be manufactured using plastic, woods, fabrics, rubber, and metals. Becauserepparttar kerf is very narrow andrepparttar 133540 laser controlled by a computer nearly any design can be cut. It is just as easy to cut one design as it is to cut a million. Comparing this too most manufacturing equipment, you could invest $50K to $500K on an offset printing press. However, you can only use this equipment to print on a specific type of material. A silkscreener, sign maker, engraver, or for that matter most everyone inrepparttar 133541 manufacturing field, will purchase a specific piece of manufacturing equipment to accomplish a specific task. A machinist may be one ofrepparttar 133542 only people that will purchase a piece of equipment and be able to work a small number of different materials. The machinistsí limitations show up inrepparttar 133543 restricted types of designs he can shape. Nevertheless, even a machinistís tools cannot work withrepparttar 133544 variety of materials and designs that one can attain using a Roll Feed Laser.

Acquiring capital equipment is usually difficult for a new or growing business. Capital investment is one ofrepparttar 133545 major issues for a new or growing business. To a start-up company, or a company that is seeking to reinvest, capital investment isrepparttar 133546 one main issue that is becoming harder to justify. A piece of capital equipment that is designed for just one purpose is not cost effective when a multifunctional alternative is available. The capital investment to produce an exclusive product has become such an immense cost that these moneys are rapidly shrinking. Switching torepparttar 133547 use of a laser for manufacturing is a contemporary new process. A process that, if not adhered to, could costrepparttar 133548 business owner market share, and ultimately his market completely. Most of us have known someone that this has happened to inrepparttar 133549 past. Reluctance to change can causerepparttar 133550 demise of any very good company. EdgeWISE Tools is unaware of any other process that can producerepparttar 133551 variety of products and open up design creativity as much as what you get when you userepparttar 133552 RFL. Nowhere else can you work with paper to plastic to wood and pretty much everything in-between and back again with one piece of equipment. The only challenge now is left up torepparttar 133553 ingenuity ofrepparttar 133554 owner or operator to producerepparttar 133555 product.

Since a laser does not come in contact with or use force onrepparttar 133556 material being manufactured spoilage can be drastically reduced. Lasers will increase a companies yield. Some surveys show a yield rate of 95% to 99%. Having owned a graphic arts manufacturing facility inrepparttar 133557 late 1980ís, onrepparttar 133558 best of daysrepparttar 133559 yield was 80% to 85% and on averagerepparttar 133560 yield rate would be 75% to 80%. The lack of contact with materials attributes torepparttar 133561 higher yield rates. Becauserepparttar 133562 process of using a laser is automated,repparttar 133563 process tends to be far more repeatable than most methods. Oncerepparttar 133564 process starts, it is frozen and day to day repeatability is maintained.

The future is at hand!

Imaginerepparttar 133565 industrial revolution...now imaginerepparttar 133566 industrial revolution with mass customization. A comparable example mass-customization isrepparttar 133567 jeans industry. Onlyrepparttar 133568 affluent could afford to purchase a pair of custom-made jeans from a tailor. Most consumers can only buy jeans in sizes manufactured to suitrepparttar 133569 cost of production, not body shapes. As mass-customization technology is available, manufacturers need to again providerepparttar 133570 American people with a quality product. The jeans and roll feed laser industries are forerunners inrepparttar 133571 race to make mass-customized products accessible to consumers

The industrial revolution made products affordable by mass-production. This mass-production required only one setup to produce thousands of pieces. The cost for tooling is one ofrepparttar 133572 largest expenses, which controlsrepparttar 133573 break-even-point. Duringrepparttar 133574 industrial revolution, customization was compromised to maintain low manufacturing costs. Today, however, you haverepparttar 133575 opportunity to choose to takerepparttar 133576 next step to processing power, user-friendly software, low wattage laser technology, and minimal to no setup time. As you contemplate capital investments, consider end-product quality, cost-effectiveness, and efficiency of roll feed laser technology.

Written in 1996 by: Patrick J. Momany, Founder of EdgeWISE Tools, Inc. www.ewt-inc.com Edited by: Marty Kalberer, Laser Systems Engineer.

EdgeWISE Tools founder Pat Momany ó didnít start out at the high-tech edge of the fabric cutting industry. Problems that need solving get his inventive juices flowing, and his penchant for saying, "Sure, we can do that," before figuring out how, add up to an enterprise thatís reinvented itself several times.


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