We'll Get Back to You

Written by Arleen M. Kaptur

Continued from page 1
"Please be assured.." While spellings, sentence structure and other grammatical functions change in different cultures or societies, politeness and courtesy never does. If you say "Thank you" with a smile, it will be read "Thank you (with a smile)" atrepparttar other end of your communication as well. Saying "I'm sorry for a delay in shipment" and a brief explanation will bring repeat business and a good relationship with a customer faster than silence will. Also, you know how annoying having someone say "I'll call you right back" and then they never do can be. It'srepparttar 125043 same with e-mails and overrepparttar 125044 internet responses. Frustration levels increase with each automated response that saysrepparttar 125045 same thing, and then somone never does. Well if you're upset over non-return calls, then so will your customers.

Discourtesy seems to be onrepparttar 125046 rise in concrete business and government communication. You ask for information, raise a question, or present a concern, andrepparttar 125047 pat "We'll get back..." strikes that thought inrepparttar 125048 back of your mind, "Sure you will." Don't let this malady creep into your internet business world, or let it fester into poor service or total disregard forrepparttar 125049 customer, withrepparttar 125050 exception of their spending their hard-earned money to purchase your product or service.

If you don't try to providerepparttar 125051 basics in polite business practices,repparttar 125052 next "I'm sorry" may be fromrepparttar 125053 customer when you try to close a sale, or worse yet, "We'll get back to you." You can't bank on that one, and you know it. ENJOY! ©Arleen M. Kaptur 2002 July

Arleen M. Kaptur has written numerous articles, motivational booklets, books (fiction/non-fiction) http://www.Arleens-RusticLiving.com http://www.arleenssite.com http://www.webspawner.com/users/rusticliving

7 Profitable Ways to Use Autoresponders

Written by Angela Wu

Continued from page 1

__4. Send Advertising Information.

If you sell advertising on your website or in your newsletter, you can set up an autoresponder to send this information automatically to a prospect's email box. This does a few things: first, it's convenient for your visitor. Second, she'll have it available whenever she wants to refer to it (instead of trying to remember your URL). And finally, you can set up your autoresponder to follow-up with her. Plus by capturing her email address, you can send her notifications of any special advertising deals you have available.

__5. Distribute Free Reports.

Free reports give your visitors a taste ofrepparttar type and quality of information you can provide. People who like your report will be more inclined to purchase something from you inrepparttar 125042 future.

Do NOT make your free report a disguised sales pitch for your product or service. People will easily see through this and you'll have lost a potential customer by not providing what was promised!

__6. Distribute an Email Course.

Why not offer a mini-course by email? Every day or two, send another chapter of your course. Once again,repparttar 125043 key is to provide content -- not a sales 'pitch'! Let your content help you dorepparttar 125044 selling. Atrepparttar 125045 end of each message, include a paragraph or two tying it into your product, and invite your prospect to make a purchase.

__7. Offer a Trial Version of Your Product.

If you're selling an eBook, software, course, or website membership, you might offer trial versions to interested prospects. Many people prefer to "get a taste" of what they're buying before they pay forrepparttar 125046 full version. In this case, you can capture their email addresses by offering them a free trial from your site. Your autoresponder provides them with instructions on how and where to get their free trial ... and then follows-up with them at appropriate intervals to try to persuade them to purchaserepparttar 125047 full deal.


ABOUT THE AUTHOR: Angela is the editor of Online Business Basics, a practical guide to building a business on a beginner's budget. It's a real hit with beginners, who love the down-to-earth style and loads of instantly useable tips! For details, visit http://onlinebusinessbasics.com/article.html

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