Continued from page 1
By using
How We Work Together document, you can begin setting
stage for productive client relationships from your very first contact with a new prospect. During your first meeting, give them a copy of
document and go through it with them. When I ran my web development company, mine included a rough timeline for each stage of
project and described how
responsibility shifted from me to them and back again throughout
process. It also included a description of consequences should particular stages of
project go beyond
timeline by a specified amount of time. This applied to me as well as them. People like to know what to expect. It left them feeling that I had a system I followed and could be relied upon to do what I was proposing to do. I feel confident that this is one of
reasons I got 90% of
projects I pitched.
I used
How We Work Together document again once I had received
signed contract and deposit payment. At that point, I would consult my project calendar and assign specific dates to each stage of
project included on
document and mail it out to
client. They had already seen
document once, so it wasn't new to them. Now, they just reviewed
dates and used it as a follow-up tool.
If you are currently in a similar situation, handle it as best you can in order to preserve
client relationship and introduce
How We Work Together document at
beginning of
next project with this client. To begin to set boundaries with all of your clients and prospects, create your own How We Work Together document and utilize it in every new project for new and existing clients. You can see an example of one I helped a client write at: http://www.askthebizcoach.com/freebiesignupform.htm
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Kimberly Stevens is a business coach who works with business owners who want it all – a joyful personal life and a meaningful and profitable business. Her web site http://www.askthebizcoach.com offers weekly TeleTalks on business topics, a discussion board, business assessments tools, and an ezine addressing business challenges from a more personal angle.

Kimberly Stevens is a business coach who works with business owners who want it all – a joyful personal life and a meaningful and profitable business. Her web site http://www.askthebizcoach.com offers weekly TeleTalks on business topics, a discussion board, business assessments tools, and an ezine addressing business challenges from a more personal angle.