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7. Will I be able to dial 911 emergency services?
Some Internet Voice services have difficulty seamlessly connecting with 911 dispatch center or identifying location of Internet Voice 911 callers. Check with your local VoIP provider to determine if they can provide this service in your area.
8. Will I be able to use my computer while making a VoIP phone call?
Yes you most certainly will be able to use your computer while making calls on your VoIP network.
9. Will I be able to take my phone adapter with me while traveling?
You should be able to use your VoIP service wherever you travel as long as you have a high-speed Internet connection available. Your adaptor should work same as when you are at home or in office as long as you have access to a high-speed Internet connection.
10. Does my computer need to be running in order to use VoIP service?
Your computer does not need to be turned on but your broadband connection must be active in order for VoIP to function properly. However, if you are not using an adapter and choose to use a microphone or headset with your computer then your computer must be on.
11. How will I know when I receive a phone call over my VoIP service?
Your VoIP phone will ring like any other telephone.
12. Who regulates VoIP services?
The Federal Communications Commission (FCC) has worked to create an environment promoting competition and innovation to benefit consumers. Historically, FCC has not regulated Internet or services provided over it. On February 12, 2004, FCC found that an entirely Internet-based VoIP service was an unregulated information service. On same day, FCC began a broader proceeding to examine what its role should be in this new environment of increased consumer choice and what it can best do to meet its role of safeguarding public interest. In November 2004 they ruled that States do not have jurisdiction to impose taxes on VoIP services, another victory for consumer.
13. What are computer system requirements for VoIP?
The specific requirements of any VoIP system must be checked with each individual VoIP provider.
14. Are free trials normally available?
You need to check with your selected VoIP provider to determine if a free trial is available. Most VoIP providers will provide some kind of free trial or conditional free trial period. If you are dissatisfied for any reason you should return equipment in their original packing boxes together with all shipping paperwork and packing slips to ensure they will honor their warrantee.
14. Will I be able to use VoIP behind a firewall?
You need to ask your network administrator regarding any special setting that are required to function through firewall.
15. How can I improve sound quality?
* Speak with a headset instead of a microphone. Better still, use a phone with an adaptor. * If you are using a microphone, hold it away from speakers to avoid having sound from your speakers recirculate into your microphone causing feedback. * Lower volume on your speakers. * Check with your sound card manufacturer to be sure you are using latest drivers. * Use a direct phone jack. A split line or extension cord between your phone jack and computer can distort sound causing an echo.
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