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Then you must carefully select which of
above becomes your top priority, yet corrective public relations goal – is it
need to clarify that misconception, or spike that rumor or correct
false assumption or inaccuracy? Success is just around
corner when you pick
right strategy from
three choices available to you. Change existing perception, create perception where there may be none, or reinforce it. And be certain your new strategy is a good fit with your new public relations goal.
So, just what will you say when you have
opportunity to address your key stakeholder audience? In other words, what will you say to help persuade them to your way of thinking?
Your best writer must be tasked with preparing such a message because you’ll obviously need some very special, corrective language. Not only compelling, persuasive and believable, but clear and factual if
language is to shift perception/opinion towards your point of view and lead to
planned behaviors.
At this point, you select communications tactics to carry your message to
attention of your target audience. But carefully insuring that
tactics you select have a record of reaching folks like your audience members. Fortunately, there are dozens that are available. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others.
As
credibility of your message is always at stake, you may wish to deliver it in small meetings or presentations rather than through higher-visibility media announcements.
In due course, you’ll f eel pressure for indications of progress. Which translates into another perception monitoring session with members of your key target audience. Using some of
same questions used in
original benchmark session, you will now be especially alert for signs that
questionable perception is being altered in your direction.
Here, you’re in luck because matters can always be expedited by adding more communications tactics, AND increasing their frequencies.
Thus, what should come first in any manager’s public relations effort is prompt and effective action in dealing with key, target audience perceptions by doing what is necessary to reach and move those key external audiences to actions you desire.
In
proverbial nutshell, use an action plan that helps you influence your most important outside stakeholders to your way of thinking, then move them to behave in a way that leads to
success of your department, division or subsidiary.
end
Bob Kelly counsels, writes and speaks to managers about using
fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of
Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com

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