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A leader is a Landscape Architect. It’s her primary job to build a living environment– called culture. Culture is
soul of
enterprise. Today’s leader is a master “culture-crafter.” He or she sculpts and crafts an environment that stimulates, excites and invites people to be
best they can be.
The architect leader knows that
ability to create a nourishing and challenging environment for people to grow in is more important than any technical skill she can possess.
Continuous Improvement - The leader of tomorrow will regularly challenge old beliefs and be passionate about learning and about applying that learning in
real world. She will often ask my favorite question “Who is doing something differently then I am and what can I learn from them?”
The New Leader is Authentic. How and who you are is just as important as what you know! Hold yourself to
highest standards – don’t talk
talk unless you are prepared to walk
walk. Don’t expect of others what you don’t expect from your self. Be real, tell
truth. The leaders that are
most revered are those that let
light of who they are shine through in all they do. They are honest, forthright and clear.
Coach/Facilitator – A leader needs to be a coach not a commander. He needs to hold space open for things to happen. It is said that when leaders do their job properly people believe they have done it themselves. Leaders are there to help people see things from a different perspective, to provide questions that encourage learning and to help turn work experiences into learning experiences.
Our new leader is a Visionary. It’s clearly documented that visionary leaders are successful at mobilizing human potential. A vision provides focus. It’s a tool for aligning energy. Clear vision and purpose provide people with a framework from which to make decisions, it organizes action and effort.
Clearly a need for a new leadership style exists. Take a good look at your style and see if you are prepared for living and leading in
21st century.
Want to find out more about how to be a powerful and compassionate leader 21st century leader - check out our weekly training program at www.customercarecoach.com JoAnna writes a free email tip on customer caring. You can sign up at and

JoAnna Brandi is Publisher of the Customer Care Coach ™ a weekly training program on mastering "The Art and Science of Exquisite Customer Care." She is the author of "Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back" and "Building Customer Loyalty - 21 Essential Elements in ACTION."