Top Ten Tips About Communication with your Employees EffectivelyWritten by Martin Haworth
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Honour The AudienceAll inputs from others is valuable, very valuable. So ensuring that when folks have taken time, effort and, yes, courage to speak up, that you treat them with respect and gratitude. Realise Their ResponsibilityGetting message across is responsibility of person giving message. It is no good saying, 'Well, I meant that...'. You need to sharpen your Communication skills up, if things go wrong and look inside yourself at possibly mixed messages you are giving and refine them in future. Learning is good! Follow UpBy writing up important messages and circulating them, just to confirm. It's a bit of a chore, but it makes sure that things are really clear - especially great for those who are less auditory and more visual. Are HeardYou speak with authority and in an easy to understand language - and you captivate. People leave you thinking - 'hey, I can go for that' and 'what a nice guy (or gal!)' Great communicators have this innate skill. Build Rapport EasilyIt's like an old friend pops by for a chat. The best communicators truly have a charismatic skill which enables them to settle in very, very easily. Hard to learn, but very noticeable. Check Understanding Frequently'What did you take from that message?' or 'Was what I said clear?'. Two simple yet key questions which activate that feedback loop. Never assume that your message is one that everyone has received - it's worth checking out. So there it is - Communication in Ten easy steps. Get these right and it will significantly help your management performance, that of your people and your business overall.
Copyright 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, executives and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article - it would be good if you could include a live link)
| | How to Retain Your Customers the Dish Network WayWritten by Kaitlin Carruth
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You must aim to be at top of market and to provide newest and best products and services. Getting behind can give a reason for your current customers to switch. Provide Excellent Customer Service and Satisfaction. Customers are likely to stay with businesses that they like and that treat them well. Customer service should be a high priority in a business. Dish Network has always placed a high importance on their customer service. In result, they have ranked highest out of all satellite and cable tv companies for American Customer Satisfaction Index (ACSI) for second year in a row in addition to their #1 ranking for Customer Satisfaction for cable/satellite providers in JD Power and Associates. These rankings have definitely been an asset to Dish Network and not only mean that they can retain customers but they also can attract new customers. The lesson to learn hear is there is no such thing as too much emphasis on customer satisfaction. Making your customers happy always pays off. This will not only retain customers but will attract new customers. By following Dish Network's system of quality products and service, continual improvement, and emphasis on customer satisfaction you will be able to retain your customers. By keeping your current customers, you will not have to use all your resources trying to replenish you clientele and allows you to focus on gaining more customers and growing business instead. Satisfied, frequent customers will help you become profitable.
Kaitlin Carruth is a client account specialist with 10x Marketing- More Visitors. More Buyers. More Revenue. To learn more about what Dish Network has to offer, please visit I-Satellite
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