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I think only help-desk personnel, who would rather be hacking Pentagon and technical writers are upset that they aren't writing best selling novels. They don't get paid as well for hacking and nobody reads work of technical tomes of unfulfilled writers. At least they are both being paid to do something.
In early days of photography only scientists could be photographers because they needed to know how to obtain and mix chemistry, apply emulsion to glass plates, develop those plates and do that entire process again when transferring negative image to paper. Are we any less well-off now that cameras are disposable and we can see our film in an hour without going into a dark room even once to do it?
My wife is ready to throw away her new $1000 computer because it won't accept password when logging on to ISP. There is a real disconnect between problems and source here. That is usually case when things get so complex. Reading manuals won't help.
I look forward to day when software designers realize that users don't care how they created that amazing software and that as long as it will do what they bought it for without fuss, it will be popular and well- liked by buying public. If it takes a day of reading, I'll go buy something that works without study instead.
Is your VCR clock still blinking? If not, I bet you still end up seeing "blue screen of death" as often as I do.
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