Give your customers freedom – Many people tend to sign up with a web host who will offer a discount if you sign a yearly contract with them. However most people who do this get “stuck”; if they are unhappy with their web host they will lose a large proportion of their fee if they cancel their contract. One way to keep your clients happy is to give them option of paying monthly, this way your customers will have freedom to change their account packages at any time.

Your clients should be given freedom to administer their own accounts. A good way to provide this is to ensure your clients have their own customizable control panel. This is true freedom, where a client can administer every key aspect of their account from: viewing their account details and billing details; to, for example, interactively adding a new web site, ftp logins, mail accounts, and new users.

Keep your customers well informed – Let your customers know about any thing that could possibly affect their websites. Keep your customers informed on issues such as general maintenance, for example: when, and how often, backups are done on servers; these are a crucial necessity to keeping servers running well, but clients have to be told this. If there is a customer issue that may take a while to fix, it is much better to inform them of issue and let them know you will get back to them as soon as possible. Customers shouldn’t feel like they are left out in cold, wondering why it is taking so long to fix their problem.

A web host who doesn’t recognize importance of providing good service to their customers will quickly loose their customers and will fade out very quickly. Customers need to feel as though they can trust their web hosts. They need to know that hard work they put into developing their web site will be complemented by having a great web host; one that is concerned with providing best service for ALL their customers.

Remember more happy customers you have more successful your web hosting company will be, and more growth you will see.

Written by Candice Humbley http://m6.net M6.net, fast, reliable and affordable Windows 2000 web farm hosting.

M6.net

http://www.m6.net

Resale Account Administration – If you are a reseller you have option of having your control panel set up with administrative control over your resale accounts. You can create and delete resale accounts; view and reply to your clients support requests and login and customize your resale accounts control panel. Plus all your clients will be given their own control panel.

Statistics – You can view real time statistics for each of your web sites. You can see who is on your site right now, what pages they viewed, how long they viewed them for and a whole lot more. At same time, our stats databases will maintain a history of your statistics so you can compare activity of your web site over time.

Install Custom Components – Have you built your own components in Visual Basic, C++ or Delphi? You can upload and install your own custom components (*.dll files) to server your web site is on, directly via control panel.

Domain Administration – You can easily create and remove domains from your account. When you create a domain you have option of setting up any of following for that domain: DNS record, Mail Server, Web Site, FrontPage extensions and an FTP login.

FTP Administration – You can add and remove FTP logins to your account. You can specify exactly what part of your directory login will have access to and what part of directory login will not have access to.

User Administration – If you need to create a new user to administer as part of your account such as a domain or directory you can easily add them using control panel. You also have option of removing any user you don’t need from your account.

When developing control panel, M6.net used latest Microsoft technology and employed a dedicated development team, result being a user friendly, fully featured, control panel on an advanced stable backend. By using control panel not only can you easily manage every aspect of your account with just a click of a mouse, you have freedom to administer your account to your own individual requirements.

Contact M6.net at info@m6.net for more information about Control Panel and release date. We will be very happy to brief you on this great new revolutionary product, answering all questions you may have.

M6.net

http://www.m6.net