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Three more comments: first, don't confuse little things with big things. You can't just do all
little things well and think that's it. Content is king on
internet and television; competence is king in
workplace. The competent performance of your job is central to any winning at working strategy. Second, this is not a message encouraging perfectionism. You can't be perfect. If you try to be, you potentially limit yourself and get lost in those little things. Third, some people have a talent for details and noticing little things. But everyone can learn.
Start by noticing those little things which create an impression on you. Little things like
cashier doesn't take off
sensor tag; or
babysitter is late again; or your name is misspelled on an invitation; or
orthodontist staff presents a rose to your daughter after her braces come off; or
repair man arrives at
designated time. What do those little things communicate to you about
person or business who delivered them? Consider what your little things are communicating about you.
Bottom line? If you're not paying attention to
little things, you're losing opportunities or business. If you want to be winning at working, you have to pay attention to little things, too.
(c) 2004 Nan S. Russell. All rights reserved.

Sign up to receive Nan's free eColum,, Winning at Working, at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as Vice President. Currently working on her first book, Nan is a writer, columnist, small business owner, and instructor.