The face of the Call Center business is changingWritten by Richard R. Logan
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sell new ideas, but that model does not fit well in today's marketplace. Instead, companies are implementing DialResults predictive dialers in innovative ways, calling airline consumers if their flights are late, alerting utility customers to power shortages, reminding drivers to get their annual checkup, and even notifying retail customers when a package will be shipped late. Does that mean that consumers can say goodbye to someone asking for "the man or woman of house," or having someone stumble with a long last name? Probably not, but there will be a drastic change over next five years in which dialers will migrate from being used for primarily outbound sales activity to being used for proactive outbound customer service.Companies without call centers, though, will be at a distinct disadvantage if their competitors have them. DialResults Advanced technology is made for dealing with a customers base on a large scale or even a SMALL SCALE USING call center TECHNOLOGY from DialResults. The future of call center is rather like its past-it will continue to be focal point for corporate efforts to handle customer contact. It will also incrementally add technology to handle different kinds of contacts, like emails and web interactions. DialResults has already seen and recognized and implemented these transitions in our call center technology in marketplace.
I have over 15 years in the call center industry. I have both worked for the 8th largest call center in the world and have also worked in the Predictive Dialer arena
| | How Cell Phones WorkWritten by Levetta Rivera
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Cell phones have low-power transmitters in them. The base station also transmits at low power. The advantage of low power transmission is that power consumption of cell phone, which is normally battery-operated, is relatively low. Low power means small batteries, and this is what has made hand-held cellular phones possible. Another advantage is that transmissions of a base station and phones within its cell do not make it very far outside cell. The same frequencies can be reused extensively across a city. Cellular phone systems require a large number of base stations in each city regardless of size. The average large city can have hundreds of towers. In addition to towers, each carrier in each city also runs one central office called Mobile Telephone Switching Office (MTSO). This office handles all of cellular phone connections to land-based phone system and controls all of base stations in region. Cell phone technology is amazing and improving everyday. It is hard to imagine life without this little gadget. ©copyright2004 Levetta Rivera, How Cell Phones Work. All rights reserved.
Levetta Rivera is a successful author and publisher of http://www.freecellphones-bestdeals.com. An informational resource site to cellular phone deals, cell phone accessories and service plans.
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