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*You have multiple field locations within your company and you lack a comprehensive and uniform system to pay bills on time and to deal with moves/adds/changes effectively; *You are paying a full-time salary and benefits to one or more individuals to handle bill paying duties; *You need an experienced outsourcing firm to not only pay bills but to implement a system of routine auditing to maximize savings and reduce waste.
3. Cost-Reduction and Auditing
Before outsourcing telemanagement or bill management duties, it is first advisable (although not absolutely necessary) to conduct a thorough audit of your telecom department.
A cost-reduction study will help you maximize savings before systems are put into place for paying and/or maintaining your bills. Chances are that savings found when conducting a cost-reduction survey first will pay for subseqent outsourcing many times over.
You should consider a cost-reduction audit if:
*You need a comprehensive study and inventory completed to help you determine "baseline" of all your company's telecom needs - and you need help in identifying exactly where savings and waste can be eliminated ; *You have experienced or been concerned with any of following items appearing on your bills in past: billing errors, fraud and abuse, unneeded/unused features, overprovisioning of lines, cost-effective local service plans, and/or correct long-distance assignment; *You lack time, manpower and/or proprietary knowledge to conduct a thorough audit in-house
4. Telecom Training
If you are fully staffed to handle above outsourcing tasks within your company, outsourcing basic and/or advanced training may be in order.
The telecommunications industry is in a constant state of change. Comprehensive training will keep your staff sharp and current to handle these changes.
Telecom training can be customized and on location or can be acquired in a variety of 1-2 day seminars conducted by experienced and reputable training companies. (CCMI is a terrific source for intensive auditing seminars and training)
The bottom line?
Outsourcing some or all of your telecom departmental duties can save your company money. In process, it can relieve your staff of time-consuming tasks and headaches better left to an experienced outsourcing firm.
Karen Thatcher is President and CEO of TelCon Associates, a a 32 yr old telecom cost-reduction and management firm. For free and helpful tools to help reduce your telecom expenses, visit www.telconassociates.com