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With
rising pressure on firms worldwide to look beyond their domestic borders, buyers will become increasingly relentless in their quest for top quality counsel and information. That means that advisors in every field of expertise will need to continuously demonstrate their own knowledge, resources, experience and commitment to providing good international advice.
As all in
advisory fraternity agree in
aftermath of
Enron scandal, it unfortunately only takes a small element to sour
reputation of
rest of
community who have worked hard to earn that trust. Moving forward, advisors in whatever capacity may wish to consider
following:
1.Know your limits: There is no better way to build credibility than by saying: I can’t help you, but I know somebody who can. If you really don’t think you have
expertise, don’t do it. Refer
business.
2.Form alliances: If you are building an international capability into your existing advisory or consulting practice, then start by forming alliances, so that areas of expertise can be cross-referred, even on a finder’s commission basis.
3.Recruit experienced individuals: Advisors increasingly need to show their strong international and commercial background. That means having in place budgets for attracting, motivating and retaining top quality individuals into organizations who are uniquely familiar with
international challenges and issues of
area they are advising.
4.Performance and measurement: Ensure that you have a quantitative, results-based infrastructure in place. This infrastructure should not only recognize
efforts of your best advisors, but will also weed out those few mediocre unresponsive individuals intent on riding on
back of
rest.
5.Avoid complacency: The world changes rapidly. So does information. Stay on top of your field of expertise.
6.Give it to them in a language they can understand: Advice needs to be delivered in a way that is easily translatable into everyday, practical situations. Don’t give clients an excuse to see your hard-earned work end up on a bookshelf collecting dust.
7.Consider your options: Finally, to those very few who enter
field without
proper background and experience, or who are not taking their role that seriously, you are not only doing yourself a disservice, but also those of your advisory fraternity. Frankly, you should consider a career in landscape design.
In summary, an indication of
strength of an executive’s commitment to international success is his ongoing determination to continue seeking external counsel, realizing that not all advisors can be tarred with
same brush.
The mountaineering and sports clothing manufacturer Berghaus sums it all up in a recent advertising campaign. A photo showing world famous climber Chris Bonnington reaching
summit carries a great strap-line – “Trust is earned!” International advisors in pretty much every capacity face a steep climb as it is. If we are to encourage firms to continue relying on external advice, let’s not allow
a few misfits to spoil it for
rest of us who have worked so hard to earn that trust.

Trevor O’Hara is Managing Partner of Renarc (www.renarc.com), a consultancy specializing in helping firms build a framework for successful international expansion. He can be reached by phone on Tel: +44 (0)1491 411 118, or via email at t.ohara@renarc.com