The Seven Secrets to New Age Leadership

Written by JoAnna Brandi


Continued from page 1

A leader is a Landscape Architect. It’s her primary job to build a living environment– called culture. Culture isrepparttar soul ofrepparttar 104442 enterprise. Today’s leader is a master “culture-crafter.” He or she sculpts and crafts an environment that stimulates, excites and invites people to berepparttar 104443 best they can be.

The architect leader knows thatrepparttar 104444 ability to create a nourishing and challenging environment for people to grow in is more important than any technical skill she can possess.

Continuous Improvement - The leader of tomorrow will regularly challenge old beliefs and be passionate about learning and about applying that learning inrepparttar 104445 real world. She will often ask my favorite question “Who is doing something differently then I am and what can I learn from them?”

The New Leader is Authentic. How and who you are is just as important as what you know! Hold yourself torepparttar 104446 highest standards – don’t talkrepparttar 104447 talk unless you are prepared to walkrepparttar 104448 walk. Don’t expect of others what you don’t expect from your self. Be real, tellrepparttar 104449 truth. The leaders that arerepparttar 104450 most revered are those that letrepparttar 104451 light of who they are shine through in all they do. They are honest, forthright and clear.

Coach/Facilitator – A leader needs to be a coach not a commander. He needs to hold space open for things to happen. It is said that when leaders do their job properly people believe they have done it themselves. Leaders are there to help people see things from a different perspective, to provide questions that encourage learning and to help turn work experiences into learning experiences.

Our new leader is a Visionary. It’s clearly documented that visionary leaders are successful at mobilizing human potential. A vision provides focus. It’s a tool for aligning energy. Clear vision and purpose provide people with a framework from which to make decisions, it organizes action and effort.

Clearly a need for a new leadership style exists. Take a good look at your style and see if you are prepared for living and leading inrepparttar 104452 21st century.

Want to find out more about how to be a powerful and compassionate leader 21st century leader - check out our weekly training program at www.customercarecoach.com

JoAnna writes a free email tip on customer caring. You can sign up at and

JoAnna Brandi is Publisher of the Customer Care Coach ™ a weekly training program on mastering "The Art and Science of Exquisite Customer Care." She is the author of "Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back" and "Building Customer Loyalty - 21 Essential Elements in ACTION."


How Well Do You Speak?

Written by Sandra Schrift


Continued from page 1

connect immediately with everyone and reducerepparttar tension. Stay away from

jokes!

3.Reduce your nervousness by taking several deep breaths immediately before

you are introduced. And for you chocoholics, eat some chocolate to relax

your vocal chords.

4.When making a presentation, look at one person long enough to deliver one

complete thought, then move to another individual and repeat repparttar 104441 process.

Everyone else inrepparttar 104442 audience will also feel attended to.

5.Use visual aids to increase audience retention of your message. But NEVER

become a master of ceremonies to your overheads.

6.Avoidrepparttar 104443 # one mistake inrepparttar 104444 speaking business…failing to check your

audio-visual equipment before your presentation. Show up early to check out

the sound system and any other equipment you will be using.

7.Personal benefits from acquiring excellent speaking skills include: more

self-confidence, becoming more persuasive and evolving into a magnetic or

dynamic speaker.

Sandra Schrift 13 year speaker bureau owner and now career coach to emerging and veteran public speakers who want to "grow" a profitable speaking business. I also work with business professionals and organizations who want to master their presentations. To find out How to Become a Highly Paid Professional Speaker, go to http://www.schrift.com/ProfessionalSpeaker/ Join my free bi-weekly Monday Morning Mindfulness ezine http://www.schrift.com/monday.htm


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