There is an old song called "You've Gotta Have Heart." That's what everything is all about, folks. A head with no heart is a dead head. There is another song called "Follow Your Heart." It's just another way of saying "following leading of Spirit." Go with your heart's desire.

If you're "all about business," do what your heart tells you, even if there appears to be little or no money in it at beginning. If you do what you love, money will come. And what good is all money in world anyway if you are miserable, because you haven't found your niche?

On other hand, I don't mean to imply that you should abandon good common sense and go off "half cocked." Listen to your heart, but do not neglect your responsibilities.

This is where sound judgment comes in. Faith is never logical. And heart rarely is. Somewhere between illogical faith and love on one side of scale and logical hope and aspirations on other is that beautiful balance that will allow you to "have it all."

6. Assertive behaviour supports your own dignity, while aggressive behaviour demeans dignity of others.

7. Toxic people usually put others down when relating to them , with a look of distain, a sarcastic remark or direct verbal bullying.

8. You must have courage to be assertive.

This is a excerpt from Mike Moore's manual DEALING WITH DIFFICULT PEOPLE For more information send a blank email to talk@followingup.com

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