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Business decisions can, of course, be much more complex than these examples. To be made effectively, business decisions can require considerable analysis, review and consultation. A host of decision-making tools have been developed to assist this process.
But business is also characterised by numerous small, day-to-day decisions. These can be just as taxing on resources of decision makers if there is not clarity of purpose or direction.
Well-run businesses know this. They make significant investment up-front in clarifying and communicating their purpose. They establish systems and processes, rules and guidelines which give people at all levels clarity and confidence to make good, quick decisions themselves. As a result, routine decisions get made more quickly, leaving more time for proper consideration of truly big ones.
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Effective decision making is a big topic which cannot be covered sufficiently in an article of this length. In future articles we will return to this topic and look at some of tools and processes which can enable better decision making. In meantime, your thoughts on issue would be most welcome: feedback@businesssimplification.com.au
© David Brewster, March 2002
David Brewster runs 'Business Simplification' and writes, talks and coaches on reducing the complexity of business and achieving greater clarity and effectiveness