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* Forums and discussion boards -- with these a new member can get up-to-date information from other members and experts in field. It's also a great way to let members share experiences and "war stories" with each other.
* Weekly Conference Calls or "Power Brief" meetings -- When members know they can get updates about company, or ask questions of company, they will feel much more secure. They will also feel more like they are an important part of company (which, of course, they are!).
* Updated information, marketing materials, and web content -- it's important that members don't feel like they are getting help just once. Rather, they should know that help is always available. By sending out new materials on a constant basis, member will know that they are being cared for by program.
A lot has been written about customer service and support. Even if you think you have good customer service now, you should take a step back and see if your service is as ongoing as it should be.
Make sure that you are ACTIVELY helping new members and prospects!
Eduardo Queiroz specializes in finding programs that actively support their members.
To find out about his latest discovery, mailto:email@example.com