The Power of ConfidenceWritten by Kelley Robertson
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How do we prevent this from happening? First, carrying around mental baggage is a natural part of being a human being. It is way we view and deal with our baggage that makes real difference in our lives. If we look at each experience and consider how we can learn from it, our baggage will have less hold over us. I recall first paid keynote presentation I gave. I was well prepared, but not in appropriate manner. The room was an awkward shape and stage was positioned quite high, something I had never dealt with previously. I was uncomfortable during my presentation and I knew my delivery was affected. Instead of focusing on this after my session, I chose to concentrate on what I learned from experience. When you encounter a sales situation that does not turn out favorably, rather than focus on negatives and beating yourself up over it, ask yourself three questions: 1.What did I do well? 2.What did I miss or forget to do? 3.What will I do differently if faced with a similar situation in future? These three questions will help you learn and grow from each situation and will help improve your future results. Plus, by first focusing on positive aspects of sales interaction, you will give yourself a mental boost. You must also recognize that some of our baggage is outdated. We may be relying on information that is several years old. This happened to me at beginning of my career. When I was twenty-three I was working for a restaurant chain as an assistant manager. I was promoted to general manager and lasted less than a year before I was demoted back to an assistant manager. I had proved unable to perform to company's expectations. I ended up leaving company shortly afterwards. For five years I hesitated any time an opportunity for a promotion presented itself; I had not been sure I could do it. Finally it dawned on me exactly what I had learned from that experience. I was not only person responsible for that particular failure, and my leadership and managerial skills had developed since then. Nevertheless, it took me five years to realize it! Let go of your mental baggage and work on developing your personal confidence. Pay attention to your successes and use these to help you improve your results. © 2005 Kelley Robertson, All rights reserved.
Kelley Robertson, works with businesses to help them increase their sales and motivate their employees. He is also the author of “Stop, Ask & Listen – Proven Sales Techniques To Turn Browsers Into Buyers.” Receive a FREE copy of “100 Ways to Increase Your Sales” by subscribing to his free sales and motivational newsletter available at www.kelleyrobertson.com. Contact him at 905-633-7750 or Kelley@RobertsonTrainingGroup.com
The Art of Giving Great ServiceWritten by Christopher
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It's a nice little touch which is highly noticable by customers. Nothing major, but it shows they care about what they do. They are serious about service and yet it appears effortless, as if they aren't trying.
That's secret of service. Make everything effortless in customer's eyes.
Christopher is CEO of EventDomain - Portal for Event, Conference and Seminar Professionals