In my thinking, that's adult equivalent of my son, as a child, pretending he never noticed toilet paper roll needed replacing. He'd leave a sheet or two on cardboard tube so he didn't have to be one to do anything about it. Of course no one in house was fooled. No one at work is either.

In twenty years of management, I've learned that difference between doing right thing and easy thing significantly differentiates people's performance. We can debate what right thing to do is at any given time. Sometimes, it might be choosing more difficult, challenging, time-consuming path or one that comes with more risk. But like my son and that stewardess, I think most of us know what right thing is most of time, and we know when we've chosen easier way.

In Lee Ann Womack's country hit, "I Hope You Dance," there's a great line that applies as much to work as it does to life: "I hope you'll never fear those mountains in distance; Never settle for path of least resistance." You see, if you want to be winning at working, you can't fear mountains of change, discomfort, conflict, unpleasantness, hard work, or difficult choices.

(c) 2005 Nan S. Russell. All rights reserved.

4. It's wise to invite, at least, a medium sized group. Some will drop out. You need a group of at least 4 people to stay with you. Meeting every two weeks would be a good start.

5. Offer your kindness and support to all members of group. You never know when someone might need to start another success team!