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This is great theory, but for small business owner, anticipating where customer is going to be is not sufficient. The small entrepreneur has to hit customer exactly on target every time. So small business mantra concerning Internet was, "If you can't connect with a sale immediately, stick to sales you can make."
Now, amid rubble that once was Internet gold rush, small companies are entering and finding some success. Perhaps a portion of company's customer base has made it known they are willing to buy online, or perhaps cost of entry, in both capital and management attention, is now low enough to take risk. Whatever reason, small companies are moving slowly, cautiously and successfully to ecommerce.
The sites I visited for judging defined themselves in ROI. Either they were Web extensions of existing companies or they were Web-only start-ups. For existing companies, site had to deliver new, profitable customers. For Web-only companies, site had to simply show a profit. Some of sites were bare-bones mall shops, while others were fully-integrated arms of a flourishing enterprise.
They all had one thing in common; they were built of tough strands of small business muscle and bone. There is nothing more honest in business than a trend that delivers results for small entrepreneurs. The Inc. contestants may show a new door opens Internet as a legitimate, profitable channel for new markets and, surprise - surprise, additional profits.
Rob Spiegel is the author of Net Strategy (Dearborn) and the upcoming Shoestring Entrepreneur's Guide to Internet Start-ups (St. Martin's Press). You can reach Rob at spiegelrob@aol.com