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The next phase will probably involve virtual reality. Each of
parties will be represented by an "avatar", a 3-D figurine generated by
application (or
user's likeness mapped and superimposed on
the avatar). These figurines will be multi-dimensional: they will possess their own communication patterns, special habits, history, preferences - in short: their own "personality".
Thus, they will be able to maintain an "identity" and a consistent pattern of communication which they will develop over time.
Such a figure could host a site, accept, welcome and guide visitors, all
time bearing their preferences in its electronic "mind". It could narrate
news, like
digital anchor "Ananova" does. Visiting sites in
future is bound to be a much more pleasant affair.
D. The Transport of Value - E-cash
In 1996, four corporate giants (Visa, MasterCard, Netscape and Microsoft) agreed on a standard for effecting secure payments through
Internet: SET. Internet commerce is supposed to mushroom to $25 billion by 2003. Site owners will be able to collect rent from passing visitors - or fees for services provided within
site. Amazon instituted an honour system to collect donations from visitors. PayPal provides millions of users with cash substitutes. Gradually,
Internet will compete with central banks and banking systems in money creation and transfer.
E. The Transport of Interactions - The Virtual Organization
The Internet allows for simultaneous communication and
efficient transfer of multimedia (video included) files between an unlimited number of users. This opens up a vista of mind boggling opportunities which are
real core of
Internet revolution:
virtual collaborative ("Follow
Sun") modes.
Examples:
A group of musicians is able to compose music or play it - while spatially and temporally separated;
Advertising agencies are able to co-produce ad campaigns in a real time interaction;
Cinema and TV films are produced from disparate geographical spots through
teamwork of people who never meet, except through
Net.
These examples illustrate
concept of
"virtual community". Space and time will no longer hinder team collaboration, be it scientific, artistic, cultural, or an ad hoc arrangement for
provision of a service (a virtual law firm, or accounting office, or a virtual consultancy network). The intranet can also be thought of as a "virtual organization", or a "virtual business".
The virtual mall and
virtual catalogue are prime examples of spatial and temporal liberation.
In 1998, there were well over 300 active virtual malls on
Internet. In 2000, they were frequented by 46 million shoppers, who shopped in them for goods and services.
The virtual mall is an Internet "space" (pages) wherein "shops" are located. These shops offer their wares using visual, audio and textual means. The visitor passes through a virtual "gate" or storefront and examines
merchandise on offer, until he reaches a buying decision. Then he engages in a feedback process: he pays (with a credit card), buys
product, and waits for it to arrive by mail (or downloads it).
The manufacturers of digital products (intellectual property such as e-books or software) have begun selling their merchandise on-line, as file downloads. Yet, slow communications speeds, competing file formats and reader standards, and limited bandwidth - constrain
growth potential of this mode of sale. Once resolved - intellectual property will be sold directly from
Net, on-line. Until such time,
mediation of
Post Office is still required. As long as this is
state of
art,
virtual mall is nothing but a glorified computerized mail catalogue or Buying Channel,
only difference being
exceptionally varied inventory.
Websites which started as "specialty stores" are fast transforming themselves into multi-purpose virtual malls. Amazon.com, for instance, has bought into a virtual pharmacy and into other virtual businesses. It is now selling music, video, electronics and many other products. It started as a bookstore.
This contrasts with a much more creative idea:
virtual catalogue. It is a form of narrowcasting (as opposed to broadcasting): a surgically accurate targeting of potential consumer audiences. Each group of profiled consumers (no matter how small) is fitted with their own - digitally generated - catalogue. This is updated daily:
variety of wares on offer (adjusted to reflect inventory levels, consumer preferences, and goods in transit) - and prices (sales, discounts, package deals) change in real time. Amazon has incorporated many of these features on its web site. The user enters its web site and there delineates his consumption profile and his preferences. A customized catalogue is immediately generated for him including specific recommendations. The history of his purchases, preferences and responses to feedback questionnaires is accumulated in a database. This intellectual property may well be Amazon's main asset.
There is no technological obstacles to implementing this vision today - only administrative and legal (patent) ones. Big brick and mortar retail stores are not up to processing
flood of data expected to result. They also remain highly sceptical regarding
feasibility of
new medium. And privacy issues prevent data mining or
effective collection and usage of personal data (remember
case of Amazon's "Readers' Circles").
The virtual catalogue is a private case of a new internet off-shoot:
"smart (shopping) agents". These are AI applications with "long memories".
They draw detailed profiles of consumers and users and then suggest purchases and refer to
appropriate sites, catalogues, or virtual malls.
They also provide price comparisons and
new generation cannot be blocked or fooled by using differing product categories.
In
future, these agents will cover also brick and mortar retail chains and, in conjunction with wireless, location-specific services, issue a map of
branch or store closest to an address specified by
user (the default being his residence), or yielded by his GPS enabled wireless mobile or PDA. This technology can be seen in action in a few music sites on
web and is likely to be dominant with wireless internet appliances. The owner of an internet enabled (third generation) mobile phone is likely to be
target of geographically-specific marketing campaigns, ads and special offers pertaining to his current location (as reported by his GPS - satellite Geographic Positioning System).
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Sam Vaknin is the author of Malignant Self Love - Narcissism Revisited and After the Rain - How the West Lost the East. He is a columnist for Central Europe Review, PopMatters, and eBookWeb , a United Press International (UPI) Senior Business Correspondent, and the editor of mental health and Central East Europe categories in The Open Directory Bellaonline, and Suite101 .
Visit Sam's Web site at http://samvak.tripod.com