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The MAYA stage comes into play to a greater degree when a designer chooses to use high-tech bells and whistles in an e-commerce web site. True, animation does enhance
appearance of a site, but if it results in a dramatic departure from
accepted norm
customer may be entertained, but lose interest in buying anything. If
customer has to reprogram their brain to use your site, you?ve done something wrong.
Demographics play a large role in
where
MAYA stage lies. If
products sold on your site appeal to an older generation, you probably should not try to push
envelope. A mature individual generally knows what they want to accomplish and doesn?t want to be bothered learning a new way to accomplish it.
Teenagers and Generation X?ers are more accepting. The MAYA stage is set very high for them. Feel free to experiment, but be willing to scale back if your sales are too low.
The MAYA stage will also be different according to geography. Something that is acceptable in New York City may not work in Chattahoochee, Florida. Know your demographics well.
As a designer you have
ability to push
bounds of design and influence
way people think. You must be aware of
MAYA stage limits however. Not understanding where
limits are could mean
failure of your e-commerce web site. A clear understanding can mean success!

Jake Gorst is a writer, film maker, and president of Exploded View (http://www.explodedview.tv), a new media advertising and design company. He also is a frequent contributor to various trade publications on topics related to Web site and architectural design psychology and trends. Previously, Gorst served as Vice President and Chief Creative Officer for E-Media Publishing, Ltd. and as an Internet content developer for Citibank and other Long Island based corporations.