Continued from page 1
3. Set up a ground rule that nobody gets to be wrong. Don't judge
other person. Just accept for now.
4. By
same token, don't try to fix things, or solve problems, unless you're asked to. Often all someone needs is a place to talk things out so they can discover their own solutions. Give
other person
respect of believing that they are resourceful and able to resolve things on their own.
5. Don't interrupt. Wait until
other person is finished talking before you jump in. Let there be natural gaps in
conversation. You don't need to fill every second with talk.
6. Maintain eye contact, but don't stare.
7. Be encouraging. Let
other person know you're really listening. Repeat key words, say "uh-huh", nod in agreement.
8. Acknowledge
other person's feelings and point of view. Try phrases such as "What I’m hearing is . . ." or "I’m getting that . . ." This also helps to eliminate misunderstandings. 9. Finally, pay attention to body language and energy. Sit with an open, receptive posture. Angle your body slightly towards
other person, or lean in a bit. Do not cross your arms across your chest defensively. In addition, notice how
other person is sitting. Be aware of
cadence of their words and
energy behind them.
Following those nine guidelines will drastically improve your listening skills. Which will drastically improve communication. Which will drastically improve your relationships. And that's a Valentine's gift that will keep on giving - both to
other person and to you.
NOTE: You are welcome to use this article online in electronic newsletters and e-zines as long as it remains complete and unaltered (including
"about
author" info). If use of this article is desired in print, you must first contact Lynn Cutts at Lynn@ManageYourMuse.com.
Copyright 2005 Lynn Cutts

Chocolate-loving Life Coach Lynn Cutts’ mission is to change the world for the better, one person at a time. At www.ManageYourMuse.com, she shares free tips, articles, games and newsletters to help you realize your dreams. Lynn offers one-on-one coaching, group coaching and self-guided programs to help you create your own boundless life. Lynn is certified by the Coaches Training Institute, and is a member of the International Coaches Federation.