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When it comes to making outgoing calls for yourself or for your boss, here are some techniques to shoot for:
* Plan your agenda before calling. Ask yourself: Why ...?, What ...?, Who ...?, When ...?, Where ...?, and How ...? Then fill in answers before calling. Planning your calls gives you opportunity to decide most effective way to phrase your ideas and statements. By planning your outgoing calls, you will:
* cover important items,
* aid in managing your time,
* cut out rambling, and
* reduce your long distance telephone bill.
If a little bit of telephone courtesy goes a long way, imagine what deliberately planned telephone courtesy would do for you, your boss, your organization, and your customers.
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts seminars, lectures, and writes articles on his theme: "... helping you maximize your potential." For more information visit www.maximizingyourpotential.blogspot.com, or email him at eagibbs@ureach.com.