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There was nothing wrong here, nothing that Kevin was doing needed to be corrected. I knew that Kevin would get around to finishing
system before too long ... but I wanted him to know, as well, that I knew what was going on. A gentle nudge was all it took to get Lori taken care of, as well as to deliver
message that I had other information sources than just
one's that Kevin knew about.
Remember to keep in touch with other people as well, although perhaps not as often. You should talk to vendors, business partners, peers, and anyone else that might come in contact with your people. Just talk to them (these are not interrogations) and file away
comments in your mind for
appropriate time.
Of course, if during these conversations you find out anything that does need to be handled, then by all means do it.
What is
purpose of all of this? It's very straightforward. You are building up respect. You see, a boss that knows what's happening at all times is much more likely to be obeyed and respected than one who is not. It's hard to respect someone who is ignorant.
It's very easy and actually quite fun when you get
hang of it. Sometimes
shocked look on someone's face when you indicate that you knew about such and such is a reward all on it's own.
How do you use this information? Get into
habit of asking your people questions. You might ask them how they feel about their workplace environment or whether their work is challenging enough for them (this shows that you care). Then you might commend them for working an extra hour a few days ago (how
heck did you know that,
employee will think). You might ask another employee else how
food was at Black Angus
day before, or ask if
employee needed help on
Anderson project.
You see
technique? You are asking your people for their opinions and feelings, which means that you care about them. You know what's going on, which means they are much less likely to do something wrong, as they understand that you will find out (there will be no doubt in their minds).
Simply put, you respect your people enough to keep in touch with them, and they will return that respect a hundred times over.
And that's all there is to that.

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