Phone systems

When considering which type of phone system is best suited to your business, digital or analogue. Many companies are now choosing hybrid systems, which allow you to use both digital and analogue peripherals, giving you benefits of a digital system while offering flexibility to implement any existing analogue equipment.

Benefits of digital and hybrid phone systems

1. Computer Telephony Integration (CTI) - Digital systems allow better implementation of Desk Top Assistant (DTA) software.

2. Allow you to integrate your telephone system with your computer network.

3. Offers greater clarity of call signal (no distortion).

4. Easily adapts to use of DECT cordless technology, giving your employees freedom to roam, while still receiving a clear distortion free signal.

5. Allow better integration with advanced features such as voicemail auto attendants and other call handling features.

Benefits of digital handsets

1. Allow better integration of advanced features such as voice mail and auto-attendants.

2. Offer greater internal memory for better call handling.

3. Caller Line Identification (CLI). Allowing you to view identity of any callers before answering call.

4. Offer clear distortion free calling.

5. Offer high capacity name and number directories.

Benefits of digital (DECT) cordless handsets

1. DECT cordless offers increased range over analogue sets. Up to 50m indoors and up to 300 outdoors, which can be increased with use of strategically placed repeaters.

2. DECT cordless offers better security through signal encryption, stopping eavesdroppers.

3. Offer clear distortion free calling.

4. Allows use of extra handsets without need for extra wiring.

5. Calls can be transferred between handsets.

6. Caller Line Identification (CLI). Allowing you to view identity of any callers before answering call.

7. Offer high capacity name and number directories.

A good voice mail system will have enough ports to handle incoming calls without delay. If all ports are full, then any new callers will be delayed in system until a port becomes available. If a voice mail system has too many ports then its capacity is wasted. The trick is to balance number of ports with estimated number of potential customers.

The capacity of a voice mail system depends on hours of memory it has available. A system with a large number of ports and traffic may need a large number of hours, where as a system with low traffic will need fewer hours. The term hours of memory refers to capacity of a voice mail system to store any messages.