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5. Identify benefits vs. features: Know your product/services inside and out. But instead of just listing features, describe them in terms of how client will benefit. Remember, it’s all about creating that emotional connection with your ideal client and telling them how you can make their life better.
6. Create an experience: Why should consumers buy from you as opposed to any one of your competitors? What makes you unique? Successful companies are now in business of creating experiences that enrich lives. Starbucks does not just sell coffee. From music they play (and sell) to comfortable furniture and inviting décor they offer, they create an atmosphere that people will pay for above and beyond a beverage in a cup.
7. Commit to a message: How do your values and mission tie into your image? Carefully look at what matters most to you and broadcast that to your ideal client. Once you are clear on your message, stand behind it and don’t waffle.
8. Enforce consistency: This also relates to your values and mission. Once you are clear about why you are in business, maintain your integrity, from level of service you provide and your logo and printed materials to way you follow-up with customers and stamps you buy. Be conscious of every detail and match it to your values, your mission, and your message.
9. Have courage to reinvent yourself: Even (or especially) if you have been in business for a long time, take time to ask, who do we REALLY want to be? You might have created your business without being clear about your mission, or your mission might have changed. Or because climate and market constantly evolve, you might have hit target five years ago, but have lost your edge since then. Be brave enough to ask if your current image is right. If not, this is time to reconnect with your current mission.
10. Lastly, beware of following trends: If you want longevity, don’t fall prey to seduction of latest trend. Besides, if something is trendy, it’s probably already too late to jump on that bandwagon. Keep looking inward at what you stand for and forward at how your company will change lives. Build trust by showing you aren’t fickle or easily swayed by flavor of month.
Kim Nishida is a certified life coach and fitness professional committed to helping others become healthy, wealthy, and wise. The owner of Ready to Evolve Coaching, she lives and thrives in Southern California.