Other times trouble tickets go unanswered for days without resolution.

b)Reliability Reliability is another major complaint with sites being down to many times or being too slow at certain times. All this impacts negatively on performance and revenue potential of site.

c)Delays after signing up When people sign up for web sites, they are often anxious to go ahead as quickly as possible. Nobody wants delays. But with many web hosts, after signing up it takes days for account to be ready.

These are all things to look out for when getting a web host.

It is quite welcome that some web hosts these days, apart from having their phones being answered by real people, also offer multiple options for people to get in touch with them. Some hosts even now have a new feature on their web sites where a client can send an instant message to their technician’s pagers. Now that is what I call service.

And about time too. The number of people whose livelihoods directly depend on performance of web sites is rapidly rising these days and it is only proper that good service and support services are offered by web hosting companies.

Luis Perez works for a web host whose phones are answered by real people.