7. Go and look at yourself in a mirror. Worry about getting old/going grey/losing your hair/putting on weight/developing spots/whether you need a tuck here and there. The best thing to do is to go and stand in front of a full-length mirror naked. Jump up and down and see which bits wobble. If that doesn't make you break out in a cold sweat, I don't know what will.

8. Dial someone you haven't spoken to in years. Find out what's going on in their lives. Then you can tell them all about important report you've got to write. They may be sympathetic. They may invite you over for a beer!

9. Create a digital database of your CDs/DVDs/books etc. Even better, go down into basement and drag out all of your old vinyl albums. You haven't seen them for years so you'll need to read all album sleeves again. What ever happened to 'Jefferson Airplane'?

10. Play 'Danger Mail'. If you don't know what this is then I'll explain. You write an email to someone important, such as your boss, and write down all things you hate about them - all their nasty habits, their foibles - everything. Then, hold your finger just over 'Send' key. In fact, just rest it on top. You are only a second away from ruining your whole life. Cough now and it could all be over!!!! You can spend hours waiting like that.

I guarantee that if you do above, you'll remain in same job for a long while (unless they sack you).

However, if you want to get on in life, ignore above list.

Become focussed. Plan out your report. Make it best you can. And get it to your boss on time. Don't delay, do it today.

The strange thing about anger is that it's rather like wolfing your cookies. You tend to want to also. When someone comes in for attack, remember underlying emotion and that all emotional outbursts are centered in Limbic portion of brain. When a person is in Limbic portion of their brain, they are pure emotion, nothing else. Logical reasoning cannot take place. This is why fighting back will not work. You must take higher, harder road.

Listen, talk quietly, validate, soothe. Once your customer has calmed down, you can resolve problem and thus root emotion. When you do this, your customer becomes bonded to you in ways you won't believe. Their confidence in you triples, their trust in you solidifies, and your future with them is secure. Furthermore, they will sing your praises forever. All it takes is a little understanding and you can turn an angry client into a customer forever.