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5. Blocks of text. These are boring and can lose users quickly.
6. JavaScript in links. When links don’t behave as expected, users feel lost. They also hate unwarranted pop-up windows.
7. Infrequently asked questions in FAQs. Don’t list questions you wish users would ask.
8. Collecting email addresses without a privacy policy. When websites ask for email addresses, users react negatively. In
age of spam, no one wants to give away this information without some guarantee.
9. URLs over 75 characters, which make it virtually impossible to email a friend a website address. If it’s too long to show in
browser’s address field, users won’t know how to select it. If
link is broken, users may not know how to paste it back together.
10. Mailto links in unexpected locations. Don’t place mailto links on names, instead make it clear that mailto address are just that - addresses.
There are many companies that will help you avoid these website mistakes, including Web Builder Express (www.WebBuilderExpress.com).
Avoid Nielsen’s top 10 website mistakes when you create your web site. Your users will have a more enjoyable experience on your web site, which is a very good thing.

Herb and Monica Leibacher operate Web Builder Express. Create a professional web site for your business or non-profit organization with Web Builder Express. At www.WebBuilderExpress.com, you can request your free Quick Start Guide that tells you how to create a great web site.