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You need to stay alert during those Q&A encounters for negative responses and even negative tones of voice.
Keep you eyes and ears wide open for evasive or hesitant replies, and especially for untruths, inaccuracies, misconceptions or potentially destructive rumors. As we know, such perceptions or beliefs often lead to damaging behaviors.
Now, it’s time to decide which perception needs correcting
most, and that is
public relations goal you will pursue. For example, correct that inaccuracy, straighten out that misconception or correct that hurtful rumor from false to true.
But HOW do you reach that goal? You select a strategy from among
three available to address perception or opinion problems: reinforce existing opinion, change that perception, or create perception/opinion where none exists.
Now here is
most challenging step for you and your public relations team – prepare
corrective message especially designed to alter
offending target audience perception. The message must be clear and truthful, of course. And it must be both persuasive and compelling if it is to hold
attention of members of your target audience and really move specific opinion in your direction.
That was
tough step. Here is an easy one for you and your public relations people. Select
communications tactics to carry your newly-minted message to
eyes and ears of members of your target audience. And there are tons of tactics out there from speeches, press releases, group briefings and media interviews to newsletters, op-eds, emails, special events and so many others. Just make certain each tactic you select has a proven track record for reaching people similar to those who make up your target audience.
Soon, you and your PR staff will want to know if
program is working. And that means one more series of meetings with folks selected from your target audience. Same questions, but this time with a big difference. You want clear signs that
offending perception is actually being altered.
You can always speed up
process by adding more communications tactics, AND increasing their frequency.
This way, based on a sound fundamental premise, and instead of “toast,” your public relations effort stands a good chance of delivering to you those really important external audience behaviors you need to achieve your department, division or subsidiary objectives.
end

Bob Kelly counsels, writes and speaks to managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com