Take Care of Yourself Before You Take Care of Your CustomersWritten by Eric Plantenberg
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This all seems very obvious. At same time that many people realize this truth, it is rare that people consciously take steps to make sure that their greatest customer service assets are being serviced too - w hether that person in on your staff, in another department, or if that person is YOU. It is critical that you continually improve emotional, physical and mental support you are supplying to people serving your customers. One of my friends and colleagues, Paul Wesselemann, shared a story about his time working at an HIV/AIDS support network. He explained how it was absolutely unacceptable to come to work when you were feeling even a bit ill, as even smallest cold could be extremely dangerous for someone with HIV. He was REQUIRED first and foremost to take care of himself, make sure he was 100% before he was allowed to offer help and support to others. How committed are you to taking same care of YOUR needs? Your task for month is to identify and act upon a couple of ways to keep you in proper shape so you can take care of your always important customers. BE FREE!
Eric is president of Freedom Speakers & Trainers, www.deliverfreedom.com & an instructor & personal coach on memory, goals, attitude, time management & communication. He is a national know memory trainer that has worked with thousands of companies to enhance their memory. He is co-author of Winning The Name Game, an at home study course that teaches individuals how to remember the names of everyone they meet. www.winningthenamegame.com
| | Director of Public AffairsWritten by Matthew Bratschi
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Mr. King stated, “Not only was this year our finest year but this past quarter was our finest quarter. Typically, end of year is not known for stellar performances but this quarter we out-shined all previous quarters in 21-year history of company in nearly all areas.” Hollander Consultants is one of leading national consulting firms in United States and Canada for combined dentistry, optometry and veterinary professions, and uses administrative systems developed by business management pioneer, L. Ron Hubbard. Hollander Consultants can be found online at http://www.hollanderconsultants.com. Hollander Consultants also maintains an online quarterly magazine, Solutions, which is located at http://www.solutionsmags.com.
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