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Talk is cheap. And, everybody is so busy laying out all
cheap talk, they are missing
invaluable success that comes from having empathy.
Sure, people like to know that you and
company are for real. Of course they don’t want to write checks to “Fly-By-Night Company.” But, you must get this message. Since everyone is so busy bragging,
prospects don’t pay any attention to it. All your degrees and background will be a “nice to have”…later.
But, if you don’t ever get a chance to meet with them in
first place, what difference does all your test-passing make?
Isn’t prospecting
art of getting in front of people who are interested in what you can do to help them? So, save all that professional stuff for later, after you have some interested party across
table.
4. Get testimonials and references.
Another way to show people what you can do for them is to have other satisfied customers tell them for you. Either in writing or on
phone. People will be much less skeptical if they see that other folks have found you, in fact, to be
legend you are in your own mind!
The very best testimonials to overcome skepticism are
ones that say how they didn’t believe you at first, and were so pleasantly surprised after they used you. By agreeing with
prospects’ natural skepticism—and then blowing it away—the whole thing becomes much more believable and real!
5. There’s comfort in crowds.
Some of you have rely on things like Customer Dinners or Customer Appreciation Days. These are events that bring groups to you, with referrals in hand. Think of
beauty of having a referral come to a function, of seeing a whole bunch of happy campers. The “safety in numbers” syndrome will alleviate all of
skepticism they may have brought with them, I assure you. People will correctly assume that if all these others like you, then you must be legit.
6. Get
objections out of
way, right away.
There is a very common, but erroneous, assumption in marketing that you should never bring up anything that’s negative. That you must always be “perfect.” Well, I've got some bad news for you. You aren’t, and your prospects know it!
Therefore, one of
best things to do in any marketing piece is to admit your faults and explain why they will not be a problem. Let’s look at an example:
The “professional” thing to say about an independent, smaller company is usually, “We offer
highest level professional service, in a personal way.”
Instead, how about admitting that being small has some drawbacks, but that
benefits outweigh
weaknesses? Like, “Yes, we are small, and we might not have
resources of a huge company, but we can look at
very small tasks, while taking care of you in a personal way that no big company could ever do!”
See
difference? By admitting to your fault, you make prospects feel that you are legitimate, and not full of typical hot air. Do you think this type of admission will help reduce skepticism? It does!
This is very important, because believability equals trust. And trust equals money.
7. Give people a guarantee. (If you can, of course!)
When a person is on
fence, a guarantee can do
trick. You may be concerned that if you guarantee end results, people will take your ideas and suggestions, and then run and do business with someone else!
Well, let me assure you that while there is a chance of that happening, it happens very rarely, if ever. Why? Because most people who turn to you for help are not looking to rip you off. And, even if they were,
small amount of trouble is overcome by all
fence sitters who did business with you because of a guarantee. If you are willing to back up your product or service 100% and tell people they have nothing to lose, you will eliminate skepticism big time.
Those are
7 secrets. There is nothing more powerful than demonstrating genuine empathy. Nothing. People are always attracted to others who empathize with them and their lives.
If, on
other hand, you “sell” instead, you’ll bang your head against
wall!
Why not make things easy and show empathy? It shows you want to help and want to share information that people are interested in.
Without all
sales hype, you really can penetrate
skepticism barrier.
See if you can think of other ways to build empathy, and then see if you can keep track of all your new sales (and profits)!
