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Weapon: your reply: "I'd love to do that for you, I'll fax you my rates and amended contract later this afternoon."
=> The Artiste
Her cry varies. Variations on theme include:
* "This didn't grab me as it should have";
* "I expected more from you"; and
* "I was disappointed that _______"
The Artiste has a vision of completed project in her head. Unfortunately, she can't articulate her vision so that you can execute it adequately.
Your weapon: a signed contract which specifies that you will complete one revision. All further revisions are chargeable at your hourly rate, which is $X.
=> The Spider, aka Quicksand
Her cry is: "I'm sorry to spring this on you at last minute, but we need it for a lunch meeting. It won't take you long". The Spider is most dangerous of difficult clients.
Here's how a scenario with The Spider plays out:
* she dictates brief over phone because she's in a meeting/ in her car/ late for a plane;
* project must be completed within an hour or a couple of hours; hence
* no time for a contract;
* you can't reach her when you realize you don't have enough information to complete project;
* you'll complete project knowing you've done a less than adequate job; and
* you won't get paid.
Your weapon: your mantra, which is "no contract, no deal". You will be tempted. The Spider is plausible, and offers you candy in form of promises of future work.
Don't succumb. Remember: you won't get paid. This is because you won't submit an invoice, because you know you did a poor job. You know this because The Spider takes delight in calling you to say: "We couldn't use work you sent. It wasn't up to our standard."
The Spider is dangerous because she will bad-mouth you in your industry. After doing her best to ruin your reputation, she will call you again within a few months, using same tactics.
At times in your business journey, you'll work with so many difficult clients that you'll begin to wonder whether you're wearing an invisible "Kick Me" sign. Always remember that The Contract is your primary weapon. It turns most ferocious difficult clients into purring kittens.
***Resource box: if using, please include***
When your words sound good, you sound good. Author and copywriter Angela Booth crafts words for your business --- words to sell, educate or persuade. Free ezines: http://www.digital-e.biz/
Australian author and journalist Angela Booth is the editor and publisher of Creative Small Biz, a new free weekly ezine for writers, designers, photographers, artists and other creatives. Creative Small Biz helps creatives to transform their talents into a flourishing business.