Soft Skills In the IT Environment – Part 1 of 2

Written by Carole Nicolaides


Continued from page 1

Where wasrepparttar shortcoming? The organizational skills were there, so their struggle wasn’t with keeping track of projects or responsibilities. The technical skills were there, sorepparttar 106254 dilemma wasn’t due to a lack of practical knowledge. However,repparttar 106255 people skills were missing, and therefore, these IT manager’s teams (which are made up of people) fell apart. The solution? Acquirerepparttar 106256 missing skills!

The incorporation of soft skills into my IT associates’ business practices allowed them to relate better with people, to welcomerepparttar 106257 opportunity to converse with employees and peers about business and personal issues, and to discoverrepparttar 106258 motivational factors for those on their teams. In short, it enabled these executives to be well rounded and capable when it came to people as a whole.

Business standards are moving. The landscape is changing. And, as an IT executive, you may need to take a second look at your collection of skills. To succeed, you must be able to impress with your strengths, connect with your compassion, and become unforgettable by understanding and relating torepparttar 106259 people around you. Only then you will be able to foster a cohesive and extraordinary team.



Carole Nicolaides is president and founder of Progressive Leadership, Inc., an executive coaching firm. She assists companies in creating high-performance teams and leaders that produce outstanding results. Discover her free ezine, teleclass training and consulting in Knowledge Management, Coaching and Leadership Development when you visit http://www.progressiveleadership.com.


Satisfying your Customers is as Simple as this...

Written by David Brewster


Continued from page 1

The same applies to every business - including yours. It doesn't matter how good your products or services are. If you can't consistently deliver them in an efficient manner and with minimum hassle forrepparttar customer, your customers will eventually drift off and try someone else.

Onrepparttar 106253 other hand, you will stand out fromrepparttar 106254 crowd if you focus effort on gettingrepparttar 106255 delivery right.

What does this mean? It means focusing onrepparttar 106256 detail of how you and your staff interact with customers. It means creating systems so that orders never, ever get lost or misplaced. It means having sufficient control so that when you make a promise to a customer, you can deliver on that promise.

And it means havingrepparttar 106257 systems in place so that all these things happen consistently.

Having a great product is one thing, but if you want to really impress your customers: getrepparttar 106258 delivery right.

***For more ideas on this topic, see http://www.businesssimplification.com.au/ideas.htm

© David Brewster, October 2002 http://www.BusinessSimplification.com.au; mailto:feedback@businesssimplification.com.au

David Brewster runs Business Simplification and works with the owners and managers of small businesses who know they want to improve but simply can't find the time to do so.


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