Also new in Rex is “Facet” control. A facet is a field that is configured to be searchable in Sitellite Application Framework and allows you to quickly perform compound search queries on large collections in seconds and with unparalleled simplicity. For example, say you want to search for products in Sports section between $10 and $20 in price, with a status of "Archived". This would be a matter of just a few clicks. This can make need for reporting also less important, since it can practically double as a reporting utility. And best part about it is, more content more useful you'll find this idea of facets. Finally, Rex boasts tight integration with Sitellite, including Scheduler, and SiteSearch, via simple INI-formatted configuration files.

Another new feature in Sitellite 4.2 is ability to dynamically generate a series of objects and their relationships based on saf.Database.Generic package and its capabilities. What this means is that you can perform dynamic object-relational mapping, including proper management of relationships between objects/tables, with code generated automatically for you.

Generic makes it very easy to create applications quickly and with very little code. Plus, code based on Generic has following additional benefits: code is highly readable: Generic makes your code transparent and obvious in its purpose. It’s highly object-oriented: Generic makes MVC-structured applications norm. The code is highly reusable: API's based on Generic all provide a standard set of methods, and being object-oriented and based on Sitellite, are easily reused anywhere in Sitellite or outside of it via SAF. All in all, Generic makes already advanced Sitellite Framework truly revolutionary, and even more flexible.

In short, Sitellite 4.2 is a dream come true for managers, content writers, and developers alike. The Sitellite 4.2 Content Management System can handle any website - from small NPO projects to large corporate or governmental institutions, Sitellite 4.2 has ease-of-use, and application interface for any project.

Contact Simian systems today for more information at www.simian.ca.

Simian systems is a full-service internet development and content management firm, offering its own comprehensive and proven content management system software.

I suggest starting out with hosted version until you get hang of system, then switch over to a version on your own server to avoid monthly charges.

An online help desk operates fairly simply.

A customer submits a ticket through a form on your website, customer support staff (even if it's a staff of one) responds to ticket through website, and all communication gets posted on a private web page.

Both Kayako and Perldesk enable customers to search a "knowledgebase" or collection of articles to try solving their problems on their own (especially during non-business hours), thus frequently eliminating need to get a live response.

Anyone who does business online should consider installing a help desk solution from start rather than putting it off until future.

Get your customers conditioned to operating with a ticket system rather than switching on them in mid-stream once your business gets too busy to handle support via email.

Here are a couple of other tips to help you.

Designate one person to act as "sorter" answering basic issues, then referring off ones they can't answer to other staff members.

Also, post your help desk hours and stick to them.

Answer questions same day if possible, but no later than next business day.

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