Continued from page 1
Respond to your prospects as they write in. Answer each email or send a thank you for each survey responded to with a personal email of your own. Personalize any and all outgoing communication. You may even add a personal touch to auto responder messages. Let your customers know you are there to help. If your product is solution to their desire, all's better. But if you need to refer them elsewhere, don't be afraid to find where to send them and do so. Your reputation as an honest, sincere businessperson will grow as a result.
When you make sales, be sure and thank your customer personally for their purchase. Here's a great opportunity to make "back-end" sales. Offer them coupons or special prices on your other products. Ask for questions or concerns and a testimonial from your customer. They will no doubt tell others about you and your high level of trust.
These are just a few steps on pathway to online community and trust. As your knowledge and skills improve, no doubt you will learn more about this topic. But do look for ways to foster trust in your prospects and customers. In so doing relationships with them develop that will improve your online efforts over and over.
Brian Moore publishes 'BizOps Secrets', a complete ezine resource for online success. Subscribe and receive a free 5 line classified ad. Here's the address: mailto:email@example.com. AllPro BizOps, Proven Business Secrets That Work Online. http://www.allprobizops.com