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If sending messages immediately to a cell phone or pager is required, more reliable protocols are available. When sending text messages, via a modem, Telocator Alphanumeric Protocol (TAP) is extremely dependable, albeit slower due to modem dialing. If sending messages with a high-speed Internet connection use newer time sensitive Internet protocols: Simple Network Paging Protocol (SNPP) and Wireless Communication Transfer Protocol (WCTP). If your carrier supports these protocols they are better options for sending important messages.
If carriers understand "now" generation is about speed and reliability, customer satisfaction will improve. Text messaging is a reliable and useful communication method, especially since voice is not always convenient or possible. With public awareness and urging, carriers will increase their offerings of text messaging protocols. Carriers should offer email or SMTP, but they must also support time sensitive protocols, regardless, of whether protocols are older such as TAP or newer such as WCTP.
Resources - Carriers supporting SNPP - http://www.notepage.net/snpp.htm Carriers supporting WCTP - http://www.notepage.net/wctp.htm
About the Author - Sharon Housley manages marketing for NotePage, Inc. http://www.notepage.net a company specializing in alphanumeric paging, SMS and wireless messaging software solutions. Other sites by Sharon can be found at http://www.softwaremarketingresource.com , and http://www.small-business-software.net