Schedule Time for InterruptionsWritten by Eric Plantenberg
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But we do not want to tell our clients, managers, and co-workers that we aren’t there for them… So now you can have best of both. You have a specific time predetermined in your day that you are available for ‘scheduled interruptions.’ Instead to denying requests of others, you can simply plan a time that you will be able to help them. The second component is to stick to your schedule and communicate to others when you are available for them and when you are not. If this seems unrealistic or impractical, that is because you have never tried it! In long run, your boss with be impressed that you are getting more done, you will have more quality time to prevent most of your clients’ crises, and your coworkers will learn that you are not at their beck and call. A frequent question people ask is, “how much interruption time do I need to schedule and when should I schedule it?” That, of course, is going to vary from person to person, but as a general rule, I say as much as you need and when it is convenient for you. If you are manager of a large group of people, you are going to have more people knocking on your door for help with their challenges than if you are just getting started with a company. Try out amount you think will be adequate and you will quickly realize if it’s right amount for your needs. Most people find that right before or after lunch makes sense, as that is an easy breaking time in middle of day. Be Free!

Eric is president of Freedom Speakers & Trainers, www.deliverfreedom.com & an instructor & personal coach on memory, goals, attitude, time management & communication. He is a national know memory trainer that has worked with thousands of companies to enhance their memory. He is co-author of Winning The Name Game, an at home study course that teaches individuals how to remember the names of everyone they meet. www.winningthenamegame.com
| | Take Care of Yourself Before You Take Care of Your CustomersWritten by Eric Plantenberg
Continued from page 1 This all seems very obvious. At same time that many people realize this truth, it is rare that people consciously take steps to make sure that their greatest customer service assets are being serviced too - w hether that person in on your staff, in another department, or if that person is YOU. It is critical that you continually improve emotional, physical and mental support you are supplying to people serving your customers. One of my friends and colleagues, Paul Wesselemann, shared a story about his time working at an HIV/AIDS support network. He explained how it was absolutely unacceptable to come to work when you were feeling even a bit ill, as even smallest cold could be extremely dangerous for someone with HIV. He was REQUIRED first and foremost to take care of himself, make sure he was 100% before he was allowed to offer help and support to others. How committed are you to taking same care of YOUR needs? Your task for month is to identify and act upon a couple of ways to keep you in proper shape so you can take care of your always important customers. BE FREE!

Eric is president of Freedom Speakers & Trainers, www.deliverfreedom.com & an instructor & personal coach on memory, goals, attitude, time management & communication. He is a national know memory trainer that has worked with thousands of companies to enhance their memory. He is co-author of Winning The Name Game, an at home study course that teaches individuals how to remember the names of everyone they meet. www.winningthenamegame.com
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