The Carriage Works has taken strides to help environment in other ways as well. "We used to crate everything before shipping until we noticed waste and cost involved. As a solution we cut a deal with a furniture moving van to pick up once a week at our shop for delivery around USA. They use reusable blanket-wrapping which has cut down on damage to product while at same time saving customer money.

Barbara says she does not mind her new nickname, "the used cart lady" in least, as it seems to be a valuable market segment and a benefit to all. Carriage Works,Inc 1877 Mallard Lane Klamath Falls,Or 97601 541-882-0700

“The best service that you can give customers is to solve their problems,” says Thomas Proulx, President/CEO of Netpulse Communications. “Even better is to solve a problem for them before they even know they have a problem.” Look at every aspect of your service through client’s eyes. Examine every interaction with you and your business from their perspective:

--What problems might they have understanding what services you provide? --What materials need to be clearer? Better defined? Easier to read? Easier to get? --Are you available at times they need you most? Are your business hours compatible with their availability? --How easy is it to contact you (and actually get through to you)? How quickly do you return calls? Answer emails? --When they call, do they know whom they’re speaking with? Is your answering system clear and easy to navigate? --Do your marketing materials (business cards, ads, flyers, etc.) all show same information and contact numbers? Is it easy to find you/your office? --Do you have ready access to a list of people who can help your clients with ancillary services they may need (notary public, inspectors, insurance, etc.)? --Do you have systems in place to quickly obtain/retain/access needed client information?

And that’s just start. You must review EVERYTHING that client sees, hears, touches, talks to, interacts with in process of doing business with you and ask yourself: “Is this helpful to my clients? Is this giving them exactly what they need most?”

When you start answering “yes” to those questions 100% of time, you’ll be on your way to providing that oh-so-desired blissful customer service experience.

So there. The ultimate marketing secret is out of bag. Who’s gonna use it first? you… or your competition?