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•Life-Time Value. How profitable a given customer is over time defines your LTV or Life-Time Value. Companies spend ten times more to acquire a customer than to keep a customer. However, existing customers are more likely to purchase again, spend more money, and therefore become more profitable. If you don’t know your LTV, then how do you know how much money to spend and on which customer segment?
•Demand Forecasting. Every customer buys on a cycle. So this means that you should track cycle times and variance to increase
accuracy of your forecasting and
loyalty of
customer. Do you know when your customers need to reorder?
•Improve Lead Quality. Do you have methods in place to measure
conversion potential of each lead? Lead generation activities (i.e. forms) should pre-qualify every new lead so that you can take
right follow-up actions for
marketing offer. Strong leads produce strong sales.
•Increase Awareness. To keep
sales pipeline full of good quality leads you must continuously increase
awareness of your company and
solutions that it provides. Public relations is more efficient at building awareness than advertising, yet many companies spend wildly on advertising and trade shows while neglecting to fund public relations efforts much at all. Increase your name recognition, not your budget.
•Reduce Discounting. Discounts represent deficiencies in
sales & marketing processes, which means that you should use them sparingly. Instead, determine
root cause and then fix
process that’s causing
need to discount. Show customers
added value, and they won’t focus on price.
•Train Personnel. Provide your sales & marketing personnel with regular formal training. This will arm them with better product knowledge, as well as presentation, negotiating and selling skills that will improve effectiveness. This will boost both employee morale and
bottom line – a win-win.
Control of Sales and Marketing Policy and Procedures
Improve your sales cycle efficiency. Reduce your marketing expenses. Tie it closer to your customer’s buying cycles. And take control of your sales and marketing program to let it work for you.
Improvement with Well-defined Policies and Procedures
With well-defined processes and procedures in place, you will increase efficiency by reducing ineffective sales and marketing programs. And, again, we make such improvements to create more cash on hand – all toward that million dollar goal and to cross
finish line.
Next week, we will hurdle
final $250,000 mark with
Accounting Payables function – so close you can see it.

Chris Anderson is currently the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance. To learn how to increase your business performance, visit: Bizmanualz, Inc.