Prompt Delivery Rules – Internet Product Sales

Written by Richard A. Chapo

Continued from page 1

Finally, you haverepparttar right to cancel orders that you can't fill in a timely manner. Your must, however, promptly notifyrepparttar 146588 customer and make a prompt refund.

Running Late? Overwhelmed with Orders?

The Rule gives you several ways to deal with an unexpected demand.

You can change your shipment promises up torepparttar 146589 pointrepparttar 146590 consumer placesrepparttar 146591 order, if you reasonably believe that you can ship byrepparttar 146592 new date. The updated information overrides previous promises and reduces your need to send delay notices. Be sure to tell your customerrepparttar 146593 new shipment date before you takerepparttar 146594 order.

You must provide a delay option notice if you can't ship withinrepparttar 146595 originally promised time. The Rule lets you use a variety of ways to providerepparttar 146596 notice, including e-mail, fax or phone. It's a good idea to keep a record of what your notice states, when you provide it, andrepparttar 146597 customer's response. Ifrepparttar 146598 FTC comes calling,repparttar 146599 records will act as your saving grace.

In Closing

If you are selling products online, make sure you have sufficient inventory. The FTC has a history of aggressively fining companies that fail to deliver products. This is particularly true if you fall on your face duringrepparttar 146600 Christmas season.

Richard A. Chapo is a business lawyer with - This article is for information purposes only. Read more business law articles to help your business.

Online Consumers – What Are They Complaining About?

Written by Richard A. Chapo

Continued from page 1

The Bait: Make money throughrepparttar products and services you sell as well as those sold byrepparttar 146587 people you recruit intorepparttar 146588 program.

The Catch: Consumers say that they've bought into plans and programs, but their customers are other distributors, notrepparttar 146589 general public. Some multi-level marketing programs are actually illegal pyramid schemes. When products or services are sold only to distributors like yourself, there's no way to make money.

Travel and Vacation

The Bait: Get a luxurious trip with lots of "extras" at a bargain-basement price.

The Catch: Consumers say some companies deliver lower-quality accommodations and services than they've advertised or no trip at all. Others have been hit with hidden charges or additional requirements after they've paid.

Business Opportunities

The Bait: Be your own boss and earn big bucks.

The Catch: Taken in by promises about potential earnings, many consumers have invested in a "biz op" that turned out to be a "biz flop." There was no evidence to back uprepparttar 146590 earnings claims.


The Bait: Make an initial investment in a day trading system or service and you'll quickly realize huge returns.

The Catch: Big profits always mean big risk. Consumers have lost money to programs that claim to be able to predictrepparttar 146591 market with 100 percent accuracy.

Health Care Products/Services

The Bait: Items not sold through traditional suppliers are "proven" to cure serious and even fatal health problems.

The Catch: Claims for "miracle" products and treatments convince consumers that their health problems can be cured. But people with serious illnesses who put their hopes in these offers might delay gettingrepparttar 146592 health care they need.

A Problem For Your Site?

These issues must be addressed if your site falls in one of these categories. Simply raiserepparttar 146593 issue in a prominent area ofrepparttar 146594 site and tellrepparttar 146595 prospect why it will not be a problem on your site. Failure to do so will result in lost sales.

Richard A. Chapo is a business lawyer with - This article is for information purposes only. Read more business law articles to help your business.

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