3. Configuration Management (Integration/Scope/Control) (described in book "Software and Firmware Configuration Management", subtitled "Management Control and Quality".) - Configuration Identification - Configuration Control - Software/Application, Firmware (Embedded Software, and Systems) - Configuration Status Accounting - Configuration Audits

4. Quality Assurance (Integration/Quality/Control) - Verification - Validation - Testing

Some of organizations that support these practices and certifications for their professional knowledge recognized in many industries are: Project Management Institute (PMI) , American Management Association (AMA), Software Engineering Institute (SEI), Electronic Industries Association (EIA), Institute of Electrical and Electronic Engineers (IEEE), International Organization for Standardization (ISO), and Department of Defense (DOD).

© 2004 RayAnn Enterprise Publishers

What happened? What would you like to see done? Why is that important to you? How can you help fix this?

4.O’ Make It Right

Take information you’ve gained through your comments and questions and make things right. Go over and above in your efforts and your customer won’t forget it or you. What if you can’t fix it? Be honest about it. Sincerely offer what you can provide and explain why more can’t be done.

5.We Wish You a Happy Ending

Follow up with your customer to see that he’s satisfied. In hectic world we live in, people crave a personal touch like a handwritten note or a short email. Such a small gesture can have a lot of impact on customer loyalty.

These tips can help you have a happy holiday too!

About Author Dina Beach Lynch, JD, launched http://www.workwelltogether.com, to save time and trouble for small business owners when dealing with disputes. She can be reached at Dina@workwelltogether.com.