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"The Microsoft .NET Passport you used to sign in is valid, but we cannot locate your bCentral account"
When I attempt to convert again, I get message over again. I still can't get through on phone and cannot afford to spend much more time trying.
They have not answered my queries sent to support and now I've gone two weeks without sending my newsletter out. I sent a post to LinkExchange Digest, but of course as a Microsoft sponsored publication, they won't publish my complaints.
I'm locked out of my account, I have only a two month old subscriber list for backup and I can't get any attention. This is most absurd thing I've seen since trying to change registrars from Network Solutions to a helpful and reasonable vendor that charges less and actually talks to me when I need help.
We're forced to use passport, but then can't convert from our previous account when we establish a passport. This behavior could only come from a corporate behemoth that doesn't give a flying @#$% about individual customers. Only mass market. And then only when they don't complain.
I found a page at bCentral for support phone calls and found that phone support costs $9.95 monthly with a minimum commitment of one year! or you can save $20 and pay for year in advance. So, in essence, you can pay us now or pay us more now. But wait, at bottom of page it says following:
bCentral Subscriber Phone Support is available to current subscribers of:
Traffic Builder Commerce Manager Customer Manager
So truth is that you can't even PAY to talk to them about ListBuilder! Does anyone find this in least bit objectionable? I've never seen worse customer service for paying customers anywhere!
Can you imagine signing up for .NET passport zwallet and getting this kind of help when they have control of your money at (if they get adoption they are hoping for) HUNDREDS or even thousands of sites across web? This ought to be a warning call for those considering handing over personal information to passport and .NET and a clear signal that they won't provide customer support when you have trouble with it.
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