Proactive High Performance Teamwork

Written by Livvie Matthews


Continued from page 1

Speak in terms like:

"Have you ever thought of closingrepparttar gap between your two front teeth?"

"Did you know those two 'pointed' teeth could be made to look as nice asrepparttar 104788 rest of your teeth?"

"You have such pretty teeth, you are a perfect candidate for making them whiter!"

Remember: Every patient is an Opportunity looking for a place to happen! Look and Listen for Opportunities.

There are 72 + million Baby Boomers in their mid-fifties, who's children are now out of college (no more college education to pay for), who have more disposable income to spend, and who are extremely concerned about their appearance.

Strengthen and enhance your practice's image by building a reputation of excellence and becoming an office that provides so many measurable benefits in services to your patients that is reinforces their decision to keep returning.

Services so beneficial to your patients that receiving care in your office offsets any inconveniencerepparttar 104789 patients may have ("You are not on my provider list", "your fees are too high", or Your office is too far away").

Often your most creative ideas come from your employees and your patients. Learn to listen and understand both your employees and your patients.

You and your team are marketing a high quality service...andrepparttar 104790 patient defines quality. From their first telephone call through enrollment and treatment, make sure your practice presents an overall "Absolutely outstanding service" experience for your valued patients as a benefit from your....Proactive High Performance Team (work)!

Livvie Matthews, Business Office and Patient Relationship Specialist helps you FOCUS on narrowing the gap between your practice -- your business. Visit http://www.LivvieMatthews.com Business Office News mailto:subscribe@livviematthews.com


A Leadership Map for the Future

Written by Patsi Krakoff, Psy. D., CBC


Continued from page 1

New research confirms several leadership competencies that will gain in priority overrepparttar next few years and intorepparttar 104787 future. 1. Thinking globally 2. Appreciating cultural diversity 3. Developing technological savvy 4. Building partnerships and alliances 5. Sharing leadership (Global Leadership:repparttar 104788 Next Generation; Goldsmith, M., Greenberg, C. L., Robertson, A. & Hu-Chan, M.; FT Prentice Hall, 2003).

Harlan Cleveland goes so far as to say that leadership will be so shared that there will be Nobody in Charge! (John Wiley & Sons, 2002). Withrepparttar 104789 flattening of hierarchies and dissolving of boundaries,repparttar 104790 ability to galvanize attention and move disparate groups of people forward will require excellent negotiation and consensus-building skills.

Communicating across multi-cultural and multi-generational communities is becoming more important as a competency for leaders inrepparttar 104791 future. And, a lot more of managing and leading will have to be done virtually.

Only a few ofrepparttar 104792 prominent business schools have begun to teach new and future leaders how to manage diverse cultures in a virtual environment. Yet this is a clearly emerging competency.

Even smaller companies will be required to work in a global environment. Expect to see an increase in diversity issues arise in leadership development programs. The use of executive coaches is expected to gain priority as a primary tool for developing competencies for leaders.

Patsi Krakoff dr-patsi-45475@autocontactor.com



Patsi Krakoff is a licensed psychologist and business coach specializing in creating customized newsletters and quality content for executive coaches/consultants. She can be reached at patsi@customizednewsletters.com, or through http://www.customizednewsletters.com. Send an email to dr-patsi-45475@autocontactor.com to receive a report The ROI for Coaching and other articles.


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