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3. Missing prices and shipping charges. How much? You shouldn't have to put something into a shopping cart or enter your credit card information to learn how much an item costs, including shipping. Unfortunately, you still find this mistake at sites that have had plenty of time to get their act together.
4. Unreadable text. Say what? Creativity gone haywire seems to be
hallmark of some Web designers. Orange letters on a blue background, olive green on black, light gray on white and blue on blue were combinations that sent me packing, as did lettering too small for over-40 eyes.
5. Inconsistencies. Huh? One site says, "To sign up, click on
Sign Up link at
top of every page." But
site does not have any "Sign Up" link, only "Sign In." Such carelessness wastes
time of earnest shoppers and gets them frustrated and fed up, never to return.
Blunders are equally rampant at well-funded corporate sites and those from home-based businesses. The good news is that many of
errors are extremely easy and inexpensive to fix.
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Marketing guru Marcia Yudkin is the author of Poor Richard's Web Site Marketing Makeover: Improve Your Message and Turn Visitors into Buyers, from Top Floor Publishing (http://www.yudkin.com/mmakeover.htm) and numerous other books on marketing. She recently began offering Web site reviews for just $40 (http://www.yudkin.com/sitereview.htm).